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SMUG 2026 Spring Conference

Tuesday, May 19, 2026 at 6:30 PM to Thursday, May 21, 2026 at 5:00 PM EDT

The Hotel Roanoke & Conference Center, Curio Collection by Hilton, 110 Shenandoah Avenue, Roanoke, VA, 24016, United States

1. Select Seats

2. Review and Proceed

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Event Information

Tuesday, May 19, 2026 at 6:30 PM to Thursday, May 21, 2026 at 5:00 PM EDT

The Hotel Roanoke & Conference Center, Curio Collection by Hilton, 110 Shenandoah Avenue, Roanoke, VA, 24016, United States.

Join us for a two-day conference with training, roundtables, and networking opportunities with Jack Henry staff and SilverLake users.

 

HOTEL ACCOMMODATIONS:

Accommodations must be made separately from conference registration.

A discounted rate is available at Hotel Roanoke & Conference Center until April 19, 2026 using this LINK. Last year the rooms sold out fast so book your room soon!

Once sold out, alternate accommodations can be made at other local hotels listed below (discount rates not available).

 

PAYMENT REMITTANCE INSTRUCTIONS:

Once conference registration is complete, print a copy of the confirmation email and enclose it with your payment. Mail payments to: SMUG c/o Tennessee State Bank, Attn: Kim McCarter, PO Box 1260, Pigeon Forge, TN 37868. Checks should be payable to SMUG.

 

Event Location

About Organizer

Silverlake Mid-south User Group (SMUG) Organizer name

https://www.eventzilla.net/e/smug-2026-spring-conference-2138673925

The Silverlake Mid-south User Group (SMUG) was formed in April 2005 for the purpose of bringing together users of Jack Henry Silverlake software in the mid-south region to share ideas and developments among its members.

Contact the Organizer

Speakers

About Alan Simmons
Sr. Trainer, Applications
Jack Henry
May 21, 2026
01:30 PM

Cognos Fundamentals: Lists, Filters & Prompts (Hands‑On)

01:30 PM - 02:30 PM Buck Mountain
02:45 PM

Cognos Advanced: Data Modules, Aggregations, Bursting & Scheduling

02:45 PM - 03:45 PM Buck Mountain
About Allen Eaves, Jr.
Account Executive, Financial Crimes Solutions
Jack Henry
May 21, 2026
04:00 PM

Financial Crimes Defender Roundtable & Education

04:00 PM - 05:00 PM Roanoke A
About Amy Aldrich
Sales Engineer, Banno Sales
Jack Henry
May 20, 2026
12:30 PM

Banno Business Conversion Roundtable

12:30 PM - 01:30 PM Roanoke B
03:00 PM

Digital Payments: What’s New & Next (Live Demo)

03:00 PM - 04:00 PM Roanoke B
May 21, 2026
10:15 AM

Banno Business: Tips & Tricks & Admin Essentials

10:15 AM - 11:15 AM Buck Mountain
11:30 AM

Banno Feature Review

11:30 AM - 12:30 PM Buck Mountain
About Amy Sanders
Application Trainer, Advisory
Jack Henry
May 20, 2026
12:30 PM

4Sight Tips, Tricks & Smarter Searches

12:30 PM - 01:30 PM Buck Mountain (Virtually led session)
About Brent Thompson
Director of Software Engineering
Jack Henry
May 20, 2026
09:15 AM

Deposit Roundtable

09:15 AM - 10:15 AM Roanoke B
May 21, 2026
10:15 AM

Deposits Enhancements 2026

10:15 AM - 11:15 AM Roanoke B
01:30 PM

ISO Wire Update

01:30 PM - 02:30 PM Roanoke B
About Chad Sweet-Wright
Senior Software Engineering Manager
Jack Henry
May 20, 2026
10:30 AM

Enterprise Workflow 101 (Hands-On)

10:30 AM - 11:30 AM Roanoke B
03:00 PM

Enterprise Workflow Advanced: Design Lab

03:00 PM - 04:00 PM Buck Mountain
About Chris McNulty
Director of Strategic Partnership and Product Management
Jack Henry
May 21, 2026
04:00 PM

Tap2Local/Rapid Transfers

04:00 PM - 05:00 PM Roanoke B
About John Saunders
Supervisor, Applications Education
Jack Henry
May 21, 2026
11:30 AM

Escrow Analysis in SilverLake

11:30 AM - 12:30 PM Roanoke B
01:30 PM

SilverLake Loan Operations: Ask Us Anything

01:30 PM - 02:30 PM Roanoke A
About Justin Gates
OnBoard Loans Implementation Manager
Jack Henry
May 20, 2026
03:00 PM

OnBoard Loans Roundtable

03:00 PM - 04:00 PM Roanoke A
About Kevin Sliger
Chief Technical Architect
Jack Henry
May 20, 2026
08:00 AM

Welcome & Jack Henry Executive Update

08:00 AM - 09:00 AM Roanoke C-H
About Kayla Singer
Business Consulting Manager, jhEnterprise Workflow
Jack Henry
May 20, 2026
10:30 AM

Enterprise Workflow 101 (Hands-On)

10:30 AM - 11:30 AM Roanoke B
03:00 PM

Enterprise Workflow Advanced: Design Lab

03:00 PM - 04:00 PM Buck Mountain
About Kristi Giles
Technical Product Manager - Core Lending Development
Jack Henry
May 20, 2026
09:15 AM

Loan Enhancements 2026

09:15 AM - 10:15 AM Roanoke A
10:30 AM

Loan Roundtable

10:30 AM - 11:30 AM Roanoke A
12:30 PM

Complex Loan Scenarios: Real Cases, Real Fixes

12:30 PM - 01:30 PM Roanoke A
01:45 PM

Collateral Tracking & Bankruptcy Modules

01:45 PM - 02:45 PM Roanoke A
May 21, 2026
11:30 AM

IdeaLab

11:30 AM - 12:30 PM Roanoke A
01:30 PM

SilverLake Loan Operations: Ask Us Anything

01:30 PM - 02:30 PM Roanoke A
About Leroy Banks
Applications Trainer, Advisory
Jack Henry
May 20, 2026
01:45 PM

SilverLake Teller: Tips, Tricks & Productivity Boosters

01:45 PM - 02:45 PM Buck Mountain (Virtually led session)
About Maranda Prevatt
Senior Applications Trainer
Jack Henry
May 20, 2026
09:15 AM

Xperience Tips & Tricks

09:15 AM - 10:15 AM Buck Mountain
10:30 AM

Deposit Sweeps & Enhanced Account Analysis

10:30 AM - 11:30 AM Buck Mountain
About Marne Schafersman
Senior Business Intelligence Consultant, CPS
Jack Henry
May 20, 2026
01:45 PM

CPS: Portfolio Optimization & Card Analytics

01:45 PM - 02:45 PM Roanoke B
About Melissa Russell
Client Solutions Consultant, Lending Advisory Services
Jack Henry
May 21, 2026
10:15 AM

Frontline Lending Excellence: How Banks Train, Support, and Empower Lenders

10:15 AM - 11:15 AM Roanoke A
02:45 PM

LoanVantage Tips & Best Practices

02:45 PM - 03:45 PM Roanoke A
About Nathan Evans
Synergy Instructor, Knowledge Enablement
Jack Henry
May 21, 2026
04:00 PM

Synergy Tips & Tricks: Custom Views, Excel Templates & Shortcuts (Workshop)

04:00 PM - 05:00 PM Buck Mountain (Virtually led session)

https://www.epayresources.org/
About Wanda Downs, AAP, APRP, NCP
SVP, Payments Education
ePay Resources
May 21, 2026
02:45 PM

Check Law and Regulations - Check Fraud Roundtable

02:45 PM - 03:45 PM Roanoke B

https://finosec.com/
About Zach Duke
CEO
Finosec
May 21, 2026
09:00 AM

Artificial Intelligence: Creating Efficiency & Best Practices

09:00 AM - 10:00 AM Roanoke C-H

Event Sponsors

Platinum Sponsor

Gold Sponsor

Silver Sponsor

Exhibitors

Event Schedule

Session Date
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Sessions on May 19, 2026

06:30 PM

Registration

06:30 PM - 07:00 PMRoanoke C-H (Foyer)
07:00 PM

Networking Reception

07:00 PM - 08:30 PMRoanoke C-H (Foyer)

Sessions on May 20, 2026

07:30 AM

Registration & Breakfast

07:30 AM - 08:00 AMRoanoke C-H
08:00 AM

Welcome & Jack Henry Executive Update

08:00 AM - 09:00 AMRoanoke C-H
  • Kevin Sliger

    Chief Technical Architect

    Jack Henry

09:15 AM

Deposit Roundtable

09:15 AM - 10:15 AMRoanoke B
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

Xperience Tips & Tricks

09:15 AM - 10:15 AMBuck Mountain
  • Maranda Prevatt

    Senior Applications Trainer

    Jack Henry

Loan Enhancements 2026

09:15 AM - 10:15 AMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

10:30 AM

Deposit Sweeps & Enhanced Account Analysis

10:30 AM - 11:30 AMBuck Mountain
  • Maranda Prevatt

    Senior Applications Trainer

    Jack Henry

Loan Roundtable

10:30 AM - 11:30 AMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

Enterprise Workflow 101 (Hands-On)

10:30 AM - 11:30 AMRoanoke B
  • +1
  • Chad Sweet-Wright

    Senior Software Engineering Manager

    Jack Henry

11:30 AM

LUNCH & VENDOR EXHIBITS

11:30 AM - 12:30 PMRoanoke C-H
12:30 PM

4Sight Tips, Tricks & Smarter Searches

12:30 PM - 01:30 PMBuck Mountain (Virtually led session)
  • Amy Sanders

    Application Trainer, Advisory

    Jack Henry

Complex Loan Scenarios: Real Cases, Real Fixes

12:30 PM - 01:30 PMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

Banno Business Conversion Roundtable

12:30 PM - 01:30 PMRoanoke B
  • Amy Aldrich

    Sales Engineer, Banno Sales

    Jack Henry

01:45 PM

SilverLake Teller: Tips, Tricks & Productivity Boosters

01:45 PM - 02:45 PMBuck Mountain (Virtually led session)
  • Leroy Banks

    Applications Trainer, Advisory

    Jack Henry

Collateral Tracking & Bankruptcy Modules

01:45 PM - 02:45 PMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

CPS: Portfolio Optimization & Card Analytics

01:45 PM - 02:45 PMRoanoke B
  • Marne Schafersman

    Senior Business Intelligence Consultant, CPS

    Jack Henry

03:00 PM

Digital Payments: What’s New & Next (Live Demo)

03:00 PM - 04:00 PMRoanoke B
  • Amy Aldrich

    Sales Engineer, Banno Sales

    Jack Henry

OnBoard Loans Roundtable

03:00 PM - 04:00 PMRoanoke A
  • Justin Gates

    OnBoard Loans Implementation Manager

    Jack Henry

Enterprise Workflow Advanced: Design Lab

03:00 PM - 04:00 PMBuck Mountain
  • +1
  • Chad Sweet-Wright

    Senior Software Engineering Manager

    Jack Henry

04:30 PM

Vendor Reception

04:30 PM - 06:00 PMRoanoke C-H
06:00 PM

Post-Session Networking Dinners (Self-Organized)

06:00 PM - 08:00 PM

Sessions on May 21, 2026

08:00 AM

Breakfast

08:00 AM - 08:30 AMRoanoke C-H
08:30 AM

Mid-South Users Group Business Meeting

08:30 AM - 09:00 AMRoanoke C-H
09:00 AM

Artificial Intelligence: Creating Efficiency & Best Practices

09:00 AM - 10:00 AMRoanoke C-H
  • Zach Duke

    CEO

    Finosec

Sponsors
10:15 AM

Deposits Enhancements 2026

10:15 AM - 11:15 AMRoanoke B
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

Frontline Lending Excellence: How Banks Train, Support, and Empower Lenders

10:15 AM - 11:15 AMRoanoke A
  • Melissa Russell

    Client Solutions Consultant, Lending Advisory Services

    Jack Henry

Banno Business: Tips & Tricks & Admin Essentials

10:15 AM - 11:15 AMBuck Mountain
  • Amy Aldrich

    Sales Engineer, Banno Sales

    Jack Henry

11:30 AM

Banno Feature Review

11:30 AM - 12:30 PMBuck Mountain
  • Amy Aldrich

    Sales Engineer, Banno Sales

    Jack Henry

Escrow Analysis in SilverLake

11:30 AM - 12:30 PMRoanoke B
  • John Saunders

    Supervisor, Applications Education

    Jack Henry

IdeaLab

11:30 AM - 12:30 PMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

12:30 PM

LUNCH

12:30 PM - 01:30 PMRoanoke C-H
01:30 PM

ISO Wire Update

01:30 PM - 02:30 PMRoanoke B
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

SilverLake Loan Operations: Ask Us Anything

01:30 PM - 02:30 PMRoanoke A
  • +1
  • John Saunders

    Supervisor, Applications Education

    Jack Henry

Cognos Fundamentals: Lists, Filters & Prompts (Hands‑On)

01:30 PM - 02:30 PMBuck Mountain
  • Alan Simmons

    Sr. Trainer, Applications

    Jack Henry

02:45 PM

Check Law and Regulations - Check Fraud Roundtable

02:45 PM - 03:45 PMRoanoke B
  • Wanda Downs, AAP, APRP, NCP

    SVP, Payments Education

    ePay Resources

Sponsors

LoanVantage Tips & Best Practices

02:45 PM - 03:45 PMRoanoke A
  • Melissa Russell

    Client Solutions Consultant, Lending Advisory Services

    Jack Henry

Cognos Advanced: Data Modules, Aggregations, Bursting & Scheduling

02:45 PM - 03:45 PMBuck Mountain
  • Alan Simmons

    Sr. Trainer, Applications

    Jack Henry

04:00 PM

Tap2Local/Rapid Transfers

04:00 PM - 05:00 PMRoanoke B
  • Chris McNulty

    Director of Strategic Partnership and Product Management

    Jack Henry

Financial Crimes Defender Roundtable & Education

04:00 PM - 05:00 PMRoanoke A
  • Allen Eaves, Jr.

    Account Executive, Financial Crimes Solutions

    Jack Henry

Synergy Tips & Tricks: Custom Views, Excel Templates & Shortcuts (Workshop)

04:00 PM - 05:00 PMBuck Mountain (Virtually led session)
  • Nathan Evans

    Synergy Instructor, Knowledge Enablement

    Jack Henry