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SMUG 2025 Spring Conference

Tuesday, May 13, 2025 at 7:00 PM to Thursday, May 15, 2025 at 5:00 PM EDT

The Hotel Roanoke & Conference Center, Curio Collection by Hilton, 110 Shenandoah Avenue, Roanoke, VA, 24016, United States

1. Select Seats

2. Review and Proceed

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Event Information

Tuesday, May 13, 2025 at 7:00 PM to Thursday, May 15, 2025 at 5:00 PM EDT

The Hotel Roanoke & Conference Center, Curio Collection by Hilton, 110 Shenandoah Avenue, Roanoke, VA, 24016, United States.

Join us for a two-day conference with training, roundtables, and networking opportunities with Jack Henry staff and SilverLake users.

 

HOTEL ACCOMMODATIONS:

Accommodations must be made separately from conference registration.

A discounted rate is available at Hotel Roanoke & Conference Center until May 9, 2025 using this LINK. Last year the rooms sold out fast so book your room soon!

Once sold out, alternate accommodations can be made at other local hotels listed below (discount rates not available).

 

PAYMENT REMITTANCE INSTRUCTIONS:

Once conference registration is complete, print a copy of the confirmation email and enclose it with your payment. Mail payments to: SMUG c/o Tennessee State Bank, Attn: Kim McCarter, PO Box 1260, Pigeon Forge, TN 37868. Checks should be payable to SMUG.

 

Event Location

About Organizer

Silverlake Mid-south User Group (SMUG) Organizer name

https://www.eventzilla.net/e/smug-2026-spring-conference-2138673925

The Silverlake Mid-south User Group (SMUG) was formed in April 2005 for the purpose of bringing together users of Jack Henry Silverlake software in the mid-south region to share ideas and developments among its members.

Contact the Organizer

Speakers

About Alan Simmons
Sr. Trainer, Applications
Jack Henry
May 14, 2025
09:15 AM

Query/Cognos Training & Discussion (Part 1)

09:15 AM - 10:15 AM Roanoke A
10:30 AM

Query/Cognos Training & Discussion (Part 2)

10:30 AM - 11:30 AM Roanoke A
About BJ Hall
Enterprise Account Origination - Sales Executive
Jack Henry
May 15, 2025
04:00 PM

LoanVantage Education and Roundtable

04:00 PM - 05:00 PM Roanoke A
About Brandon Krebs
Sr. Technical Product Manager
Jack Henry
May 14, 2025
10:30 AM

JH Pay Center/FedNow/Payrailz Update

10:30 AM - 11:30 AM Buck Mountain
About Brent Thompson
Director of Software Engineering
Jack Henry
May 15, 2025
09:00 AM

ISO 20022 Update and Q&A

09:00 AM - 10:00 AM Roanoke C-H
10:15 AM

Deposits Roundtable

10:15 AM - 11:15 AM Roanoke B
11:30 AM

Deposit Enhancements

11:30 AM - 12:30 PM Roanoke B
About Casey Geist
Senior Manager of Operations
Jack Henry
May 14, 2025
01:45 PM

Enterprise Workflow

01:45 PM - 02:45 PM Buck Mountain
About Eric Arnold
Sales Executive
Jack Henry
May 14, 2025
09:15 AM

Digital Update

09:15 AM - 10:15 AM Buck Mountain
About Felica Posey
Supervisor, Applications Education
Jack Henry
May 15, 2025
01:30 PM

How can you combat risk? (iPay, RDC, RDA)

01:30 PM - 02:30 PM Roanoke B
About Jamie Jones
Financial Crimes Sales Executive
Jack Henry
May 15, 2025
02:45 PM

Fraud Risk and Mitigation Roundtable

02:45 PM - 03:45 PM Roanoke B
04:00 PM

Financial Crimes Defender Education and Roundtable

04:00 PM - 05:00 PM Roanoke B
About Jason Palmer
Staff Engineer, Business Intelligence
Jack Henry
May 14, 2025
01:45 PM

CPS Portfolio Optimization & Card Analytics

01:45 PM - 02:45 PM Roanoke A
About Jay Dubina
Sr. Manager, Fraud System Administrator
Jack Henry
May 15, 2025
02:45 PM

Fraud Risk and Mitigation Roundtable

02:45 PM - 03:45 PM Roanoke B
About Justin Gates
Manager, Application Support
Jack Henry
May 15, 2025
01:30 PM

OnBoard Loans Roundtable and Education

01:30 PM - 02:30 PM Buck Mountain (Virtually led session)
About John Saunders
Supervisor, Applications Education
Jack Henry
May 15, 2025
02:45 PM

Sending Funds with JH Wires

02:45 PM - 03:45 PM Buck Mountain
04:00 PM

Available Balance Table Calculations: How It's All Connected

04:00 PM - 05:00 PM Buck Mountain
About Kaylie Ractliffe
Supervisor, Applications Education
Jack Henry
May 14, 2025
10:30 AM

ACH Originations and Wire Capabilities

10:30 AM - 11:30 AM Roanoke B
03:00 PM

Lifecycle of an ACH file: Banno Business to Core and Beyond

03:00 PM - 04:00 PM Buck Mountain
May 15, 2025
02:45 PM

ARP Digital and Silverlake, Beginning to End

02:45 PM - 03:45 PM Roanoke A
About Kennedy Crawshaw
Sr. Trainer, Applications
Jack Henry
May 14, 2025
10:30 AM

ACH Originations and Wire Capabilities

10:30 AM - 11:30 AM Roanoke B
May 15, 2025
02:45 PM

ARP Digital and Silverlake, Beginning to End

02:45 PM - 03:45 PM Roanoke A
04:00 PM

Available Balance Table Calculations: How It's All Connected

04:00 PM - 05:00 PM Buck Mountain
About Kevin Revie
Sr. Manager, Application Support
Jack Henry
May 14, 2025
12:30 PM

OnBoard Deposits Enhancements, Education, and Product Update

12:30 PM - 01:30 PM Buck Mountain (Virtually led session)
About Kristi Giles
Technical Product Manager - Core Lending Development
Jack Henry
May 15, 2025
10:15 AM

Loan Enhancements

10:15 AM - 11:15 AM Roanoke A
11:30 AM

Loan Roundtable

11:30 AM - 12:30 PM Roanoke A
About Leroy Banks
Applications Trainer, Advisory
Jack Henry
May 14, 2025
03:00 PM

Teller Clean Up

03:00 PM - 04:00 PM Roanoke B
About Mary Carkeet
Supervisor, Installation
Jack Henry
May 14, 2025
12:30 PM

OnBoard Deposits Enhancements, Education, and Product Update

12:30 PM - 01:30 PM Buck Mountain (Virtually led session)

https://www.safesystems.com/
About Paige Hembree, MBA
Manager - Compliance Operations
Safe Systems
May 15, 2025
10:15 AM

Managing Generative Artificial Intelligence (AI) Risk in Community Banking

10:15 AM - 11:15 AM Buck Mountain
About Scott Gleason
Solution Specialist
Jack Henry
May 14, 2025
09:15 AM

Xperience Tips & Tricks

09:15 AM - 10:15 AM Roanoke B
01:45 PM

4Sight Product Overview and OrboAnywhere Update

01:45 PM - 02:45 PM Roanoke B
May 15, 2025
01:30 PM

Synergy Roundtable and Education

01:30 PM - 02:30 PM Roanoke A
02:45 PM

Fraud Risk and Mitigation Roundtable

02:45 PM - 03:45 PM Roanoke B
About Shawn Ward
Sr. Managing Director, Enterprise Integration Services
Jack Henry
May 14, 2025
12:30 PM

Technology Modernization/JH Wires/Google Cloud Transition/Roadmaps 2025 & Beyond

12:30 PM - 01:30 PM Roanoke B
About Tammy Humphrey
Sr. Managing Director, Banking Customer Service
Jack Henry
May 14, 2025
08:00 AM

Welcome & Jack Henry Executive Update

08:00 AM - 09:00 AM Roanoke C-H
About Tom Hagin
Sales Executive
Jack Henry
May 14, 2025
12:30 PM

Disaster Recovery & Preparedness

12:30 PM - 01:30 PM Roanoke A
May 15, 2025
11:30 AM

Cybersecurity Presentation & Roundtable

11:30 AM - 12:30 PM Buck Mountain

https://www.epayresources.org/
About Wanda Downs, AAP, APRP, NCP
SVP, Payments Education
ePay Resources
May 14, 2025
03:00 PM

Check Law and Regulations | Check Fraud Roundtable

03:00 PM - 04:00 PM Roanoke A

Event Sponsors

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Event Schedule

Session Date
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Sessions on May 13, 2025

06:30 PM

Registration

06:30 PM - 07:00 PMRoanoke C-H (Foyer)
07:00 PM

Networking Reception

07:00 PM - 08:30 PMRoanoke C-H (Foyer)
Sponsors

Sessions on May 14, 2025

07:30 AM

Registration & Breakfast

07:30 AM - 08:00 AMRoanoke C-H
08:00 AM

Welcome & Jack Henry Executive Update

08:00 AM - 09:00 AMRoanoke C-H
  • Tammy Humphrey

    Sr. Managing Director, Banking Customer Service

    Jack Henry

09:15 AM

Query/Cognos Training & Discussion (Part 1)

09:15 AM - 10:15 AMRoanoke A
  • Alan Simmons

    Sr. Trainer, Applications

    Jack Henry

Xperience Tips & Tricks

09:15 AM - 10:15 AMRoanoke B
  • Scott Gleason

    Solution Specialist

    Jack Henry

Digital Update

09:15 AM - 10:15 AMBuck Mountain
  • Eric Arnold

    Sales Executive

    Jack Henry

10:30 AM

Query/Cognos Training & Discussion (Part 2)

10:30 AM - 11:30 AMRoanoke A
  • Alan Simmons

    Sr. Trainer, Applications

    Jack Henry

JH Pay Center/FedNow/Payrailz Update

10:30 AM - 11:30 AMBuck Mountain
  • Brandon Krebs

    Sr. Technical Product Manager

    Jack Henry

ACH Originations and Wire Capabilities

10:30 AM - 11:30 AMRoanoke B
  • +1
  • Kaylie Ractliffe

    Supervisor, Applications Education

    Jack Henry

11:30 AM

Lunch & Vendor Exhibits

11:30 AM - 12:30 PMRoanoke C-H
12:30 PM

OnBoard Deposits Enhancements, Education, and Product Update

12:30 PM - 01:30 PMBuck Mountain (Virtually led session)
  • +1
  • Kevin Revie

    Sr. Manager, Application Support

    Jack Henry

Disaster Recovery & Preparedness

12:30 PM - 01:30 PMRoanoke A
  • Tom Hagin

    Sales Executive

    Jack Henry

Technology Modernization/JH Wires/Google Cloud Transition/Roadmaps 2025 & Beyond

12:30 PM - 01:30 PMRoanoke B
  • Shawn Ward

    Sr. Managing Director, Enterprise Integration Services

    Jack Henry

01:45 PM

Enterprise Workflow

01:45 PM - 02:45 PMBuck Mountain
  • Casey Geist

    Senior Manager of Operations

    Jack Henry

CPS Portfolio Optimization & Card Analytics

01:45 PM - 02:45 PMRoanoke A
  • Jason Palmer

    Staff Engineer, Business Intelligence

    Jack Henry

4Sight Product Overview and OrboAnywhere Update

01:45 PM - 02:45 PMRoanoke B
  • Scott Gleason

    Solution Specialist

    Jack Henry

03:00 PM

Check Law and Regulations | Check Fraud Roundtable

03:00 PM - 04:00 PMRoanoke A
  • Wanda Downs, AAP, APRP, NCP

    SVP, Payments Education

    ePay Resources

Teller Clean Up

03:00 PM - 04:00 PMRoanoke B
  • Leroy Banks

    Applications Trainer, Advisory

    Jack Henry

Lifecycle of an ACH file: Banno Business to Core and Beyond

03:00 PM - 04:00 PMBuck Mountain
  • Kaylie Ractliffe

    Supervisor, Applications Education

    Jack Henry

04:30 PM

Vendor Reception & Game

04:30 PM - 06:00 PMRoanoke C-H
Sponsors
  • +14
06:00 PM

Post-Session Networking Dinners (Self-Organized)

06:00 PM - 08:00 PM

Sessions on May 15, 2025

08:00 AM

Breakfast

08:00 AM - 08:30 AMRoanoke C-H
08:30 AM

Mid-South Users Group Business Meeting

08:30 AM - 09:00 AMRoanoke C-H
09:00 AM

ISO 20022 Update and Q&A

09:00 AM - 10:00 AMRoanoke C-H
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

10:15 AM

Loan Enhancements

10:15 AM - 11:15 AMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

Managing Generative Artificial Intelligence (AI) Risk in Community Banking

10:15 AM - 11:15 AMBuck Mountain
  • Paige Hembree, MBA

    Manager - Compliance Operations

    Safe Systems

Deposits Roundtable

10:15 AM - 11:15 AMRoanoke B
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

11:30 AM

Deposit Enhancements

11:30 AM - 12:30 PMRoanoke B
  • Brent Thompson

    Director of Software Engineering

    Jack Henry

Loan Roundtable

11:30 AM - 12:30 PMRoanoke A
  • Kristi Giles

    Technical Product Manager - Core Lending Development

    Jack Henry

Cybersecurity Presentation & Roundtable

11:30 AM - 12:30 PMBuck Mountain
  • Tom Hagin

    Sales Executive

    Jack Henry

12:30 PM

Lunch

12:30 PM - 01:30 PMFoyer
01:30 PM

OnBoard Loans Roundtable and Education

01:30 PM - 02:30 PMBuck Mountain (Virtually led session)
  • Justin Gates

    Manager, Application Support

    Jack Henry

Synergy Roundtable and Education

01:30 PM - 02:30 PMRoanoke A
  • Scott Gleason

    Solution Specialist

    Jack Henry

How can you combat risk? (iPay, RDC, RDA)

01:30 PM - 02:30 PMRoanoke B
  • Felica Posey

    Supervisor, Applications Education

    Jack Henry

02:45 PM

ARP Digital and Silverlake, Beginning to End

02:45 PM - 03:45 PMRoanoke A
  • +1
  • Kaylie Ractliffe

    Supervisor, Applications Education

    Jack Henry

Sending Funds with JH Wires

02:45 PM - 03:45 PMBuck Mountain
  • John Saunders

    Supervisor, Applications Education

    Jack Henry

Fraud Risk and Mitigation Roundtable

02:45 PM - 03:45 PMRoanoke B
  • +2
  • Jamie Jones

    Financial Crimes Sales Executive

    Jack Henry

04:00 PM

LoanVantage Education and Roundtable

04:00 PM - 05:00 PMRoanoke A
  • BJ Hall

    Enterprise Account Origination - Sales Executive

    Jack Henry

Financial Crimes Defender Education and Roundtable

04:00 PM - 05:00 PMRoanoke B
  • Jamie Jones

    Financial Crimes Sales Executive

    Jack Henry

Available Balance Table Calculations: How It's All Connected

04:00 PM - 05:00 PMBuck Mountain
  • +1
  • John Saunders

    Supervisor, Applications Education

    Jack Henry

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