Tantalus Invites You to Attend Tantalus University
Tantalus University™ is an immersive technical training experience designed to provide TUNet users with detailed instruction in a small classroom setting. We are pleased to offer our Insight for Customer Service Representatives Course on August 8 - 9, 2019.
The Insight for Customer Service Representatives course is designed to help utility employees efficiently navigate TUNet Insight (our new user interface) and interact with the data being presented. Attendees will not only be instructed on the new user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on and are held in a small classroom setting to both maximize their learning experience and foster collaboration between utilities.
Tantalus U - Insight for Customer Service Representatives Training Course
August 8 - 9, 2019
All sessions will take place Kandiyohi Power Coop, 8605 47th Street NE, Spicer, MN.
Course Highlights:
· Comprehensive 2-day hands-on TUNet Insight for Customer Service Representative course (Thursday & Friday, 8:30 AM to 4:00 PM)
· Course fee: $800/person which will include all course materials, printed participant's guide, and lunch/snacks daily
· Students should bring their own laptops and/or tablets*
· All training will be held at Kandiyohi Power Coop, 8605 47th Street NE, Spicer, MN
* Students should bring their own laptops and/or tablets configured for remote access for your TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Course Outline*:
Day 1
· Navigating and customizing TUNet Insight
· Explanation of Key Performance Indicators
· Using the Overview Map
· Manipulating Search Results
· Working with Meter Detail Pages
Day 2
· Single Phase Meter Details
· AMI Data including Residential Demand
· Power Quality Data
· Remote Disconnect Operations (including troubleshooting and best practices)
· TRUPush configuration (scheduled messages and alarms)
· Polyphase Meter Details
· AMI Data including Current and Prior Period Peak
· Meter Options and Configuration
· Power Quality Data
· TRUPush configuration (scheduled messages and alarms)
· Non-TUNet Meter Details (Itron ERT)
· AMI Data
· Tampers and Alarms
*Agenda subject to change
Other Tantalus University Courses Planned for 2019
REGISTRATIONS ARE LIMITED!
The class size for this session will be limited to maximize student/instructor interaction and hands-on learning opportunities. Prospective students who do not receive a registration will be added to a wait list for a future Tantalus U session.
HOTEL INFORMATION:
Tantalus has reserved a block of rooms for the Insight for Customer Service Representatives course at the Hampton Inn Spicer Green Lake, at a discounted rate of $149.00/nt and at the Best Western Plus at a discounted rate of $129.00/nt. Space is limited at both hotels - make your reservation early!
Hampton Inn Spicer Green Lake, 100 Lake Ave N, Spicer, MN 56288. The Hampton Inn Spicer Green Lake is located about 3 miles from Kandiyohi Power Cooperative.
Call 320-796-3000 and request a room under the group "TSS" (Tantalus Systems) by June 23, 2019.
OR
Best Western Plus Willmar, 21000 US-12, Willmar, MN 56201. The Best Western Plus is about 37miles from Kandiyohi Power Cooperative.
Call 320-235-6060 and request a room under the Tantalus Systems group block by July 15, 2019.
Contact Jacquie Hudson, jhudson@tantalus.com for any additional event details.
