ASQ Section 509
Washington, DC and Maryland Metro
Presents
"Culture of Quality"
Presented By
Mr. Ronald Lear
Wednesday, November 16, 2016 at the Positano Ristorante Italiano, 4948-4940 Fairmont Avenue, Bethesda, Maryland 20814
Parking: Public parking just across the street and in the public garage and on street parking
Registration & Networking: 6:00 p.m.
Dinner: 7:00 p.m
General Announcments and Introductions: 7:45 p.m.
Introductions and Opportunities to Connect if you are looking for a job, have an open position, etc.
Program: 8:00 p.m.
Adjourn 9:15 p.m.
The cost is $30 for members and students or $40 for non-members.
Registration: Please register on this page or by contacting Programs Chair Katie Warlick (Programs@asq509.org).
Presentation Overview:
Companies that focus on fostering a “culture of quality” recognize that a quality-focused culture has the potential to accelerate business performance. A strong focus on quality ensures that client requirements are met on time and within budget, which ultimately strengthens client relationships and drives repeat business and growth. While the concept of a quality-focused culture may seem intangible and potentially unattainable, there are concrete steps that organizations can take to begin implementing a culture of quality at any time:
• Establish a vision for the quality management program, along with clear and concise quality objectives
• Obtain leadership buy-in and commitment to actively participate
• Utilize a common framework to explain quality-related resources to employees
• Create an engagement model and leverage change management to solicit buy-in
This presentation will focus on our journey as a firm to build on our successes and learn from our pitfalls, on the road to achieving a culture of quality. We are still on that journey, as continuous improvement is embedded in our organizational culture. The Corporate Quality Office is at the forefront of shifting the firm’s decentralized quality management approach to instill a broader culture of quality across the firm. This presentation will kick off with a description of our vision and articulation of the key steps required to embed quality into an organization’s culture, highlighting the importance of leadership buy-in and involvement at every level of the organization. After discussing our rationale for a quality-focused culture, the presentation will focus on the aforementioned steps in practice.
Speaker: As Booz Allen Hamilton's Corporate Quality Director, Ron Lear leads the firm’s Corporate Quality Office, in support of over 23,000 employees across the globe. Ron is an accomplished, senior quality executive with more than 31 years of experience and is an internationally recognized quality leader including key quality industry organizations:
•Member of the United States ISO Technical Committee (ISO/TC 176 or TAG 176)
•Senior member of the American Society for Quality (ASQ)
•Corporate representative and liaison to the American Productivity and Quality Center (APQC)
•CMMI NextGen Sponsor, representative, and advisor
Ron holds several high-level certifications including ASQ’s Certified Quality Manager/ Organizational Excellence. He is a certified CMMI High Maturity Lead Appraiser in the CMMI Institute’s Capability Maturity Model – Integration (CMMI) model. Ron is also an instructor for both Development and Services constellations and SCAMPI method, with over 289 appraisals to date.
We look forward to seeing you ON OUR NEW MEETING DAY, the third Wednesday of the month!
