Is it really free for free events?
Are there any upfront costs or ongoing subscription fees?
Eventzilla is 100% FREE if your event is free for your attendees. There are absolutely no hidden costs.
What are the various fees and charges applicable?
It’s completely free to sign up with Eventzilla and post your event. There are no monthly or ongoing charges. Eventzilla will only charge a fee when attendees pay money to buy a ticket or register for your event.
What are payment processing fees?
Eventzilla charges a service fee only for events where you charge your attendees to register. This fee varies based on your selected plan (BASIC or PRO). If you are on a BASIC plan with limited features, you will be charged a flat fee of just $1.25 per sold ticket / registration. If you are on the PRO plan accessing all advanced features, then you will be charged 1.9% + 0.99 per sold ticket / registration and this fee is capped at a maximum of $9.99 regardless of what you charge your attendees.
Apart from Eventzilla's service fees, you will also be charged payment processing fees depending on your selected payment processor.
What credit cards are accepted?
You have the option of using Eventzilla Payments to instantly start accepting credit card payments from your event. Fees for Eventzilla Payments starts at 2.9% + $0.99 cents per transaction. Alternatively, Eventzilla also supports many popular gateways including PayPal, Stripe, BrainTree, Authorize.net and eWay. Please refer to your processor’s website for applicable processing fees.
Eventzilla supports many popular gateways including PayPal, Stripe, BrainTree, Authorize.net and eWay. Please refer to your processor’s website for applicable processing fees for your specific location and currency.
All major credit cards are accepted including: Visa, Debit Visa, MasterCard, and American Express.
What is different about Eventzilla Payments?
Can I pass the fees on to my ticket purchasers?
How secure is Eventzilla Payments?
There are several benefits of using Eventzilla Payments. Some of these are:
- You are able to pass on the payment processing fees to your attendees, which is not possible if you use any other payment provider such as PayPal or Stripe.
- Seamless user experience for your attendees as they complete their payment without leaving your event page.
- Improved conversion rates from visit to registration as attendees have better success completing their payments.
- Integrated support for all payment related issues as you deal with Eventzilla. No more running around with multiple payment providers.
Eventzilla Payments is securely powered by WePay. All sensitive information is encrypted and stored in a PCI-DSS compliant environment. You can view our terms of service in relation to Eventzilla payments here.
When will I receive my remittances?
Yes, you can choose to either absorb Eventzilla’s service fee or pass them on directly to your attendees. However passing on payment processing fees to your attendees only when you choose Eventzilla Payments to process your payments.
Yes, you can choose to either absorb Eventzilla’s service fee or pass it on directly to your attendees.
Is there discounted pricing for charities and NPOs?
With Eventzilla Payments, you can set your own payout frequency, which can either by monthly weekly or even daily. All you need is to supply you bank account details and payments will be remitted into your bank account automatically at the chosen frequency.
With PayPal, you can choose to manually withdraw funds to your linked bank account at any time after the transaction takes place.
With Stripe, you will receive your funds on a 7-day rolling basis (2-day in the US).
For other processors, please refer to your processor’s website for payout settings and frequencies.
What currencies are available?
Yes, Eventzilla offers 25% off on our fee for non-profit organizations. This discount is applied on the platform fee and not on the credit card processing fee.
Create your event page and send the event name and your username (email address registered on Eventzilla) to firstname.lastname@example.org to receive the 25% discount.
Can I collect payments using check and cash?
We currently support 25 currencies. USD, AUD, CAD, EUR, GBP, NZD, SGD, JPY, CHF, HKD, SEK, DKK, PLN, NOK, HUF, CZK, ILS, MXN, BRL, MYR, PHP, TWD, THB, TRY, and RUB.
Please note that not all payment processing options are available for all currencies.
How does Eventzilla collect the convenience fee for paid events?
Yes. You can choose to accept payments from attendees using offline payment options such as cash, check and bank transfer.
When you use either Eventzilla Payments or PayPal to collect payments, our service fee is deducted seamlessly during the transactions, and this is by far the most convenient approach.
When you use PayPal to collect payments, our service fee is deducted seamlessly during the transactions, and this is by far the most convenient approach.
For all other payment methods including other payment processors (Stripe, Authorize.net, Braintree, eWay) as well as offline registrations (check, cash, bank transfers) we will send an invoice at the end of the month and you can easily pay us online.
NOTE:Eventzilla Payments is a credit card processing facility currently offered to events based in US and Canada and transacting in USD or CAD only. Support for AUD, and GBP will follow soon. However you can always use any one of the alternative payment processors like PayPal, Stripe, Braintree, Authorize.NET or eWay.