Unlock the Value of ITIL® 4 with 5 Key Takeaways That Can be Used Today

In the era when technology has taken the spotlight for most organizations undergoing digital transformation, IT service management has a more in-depth meaning and holistic view altogether. It now involves solution innovation, budget transparency, strategic planning, customer relationship management, and much more. To sustain a business and stay competitive in this rapidly expanding ecosystem for technology-enabled solutions, investing in your ITIL®4 employee upskilling program is critical.

Want to explore in depth?

We welcome you to join our upcoming FREE webinar on the 5 key takeaways from the best practices of ITIL®4 that can be used by organizations to improve their service delivery management system without the need for complicated installations and with high levels of process maturity.

• How to establish a mission-based prioritization model
• How the service desk can quick start proactive problem management
• How to use the classic availability report to support problem management
• How to use lean value stream mapping to enable request management
• How to begin capturing service metrics in workflow records
• Q&A session with speaker