Service Cloud facilitates users to automate service processes, streamline workflows and find key articles, topics and experts to support the customer service representative. The intention is to develop customer relationship to the next level, across multiple channels and on any device. Service cloud "listens" and “responds” to customers across all social platforms and automatically route customers to the appropriate customer service representative.
Social customer service integrates itself with the Salesforce Customer Success Platform, which facilitates the social team to collect a comprehensive portrait of the customer to initiate and inform responses. Service Cloud is the world’s top-ranking customer care and service solution.
What is the Service Cloud Salesforce?
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
What is the sales cloud in Salesforce?
"Sales Cloud" refers to the "sales" module in salesforce.com. It includes Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price books, Quotes, and Campaigns (limits apply). It includes features such as Web-to-lead to support online lead capture, with auto-response rules.
How does sales force work?
Salesforce is a top-notch CRM application built on the Force.com platform. ... Salesforce handles all the customer relationships, by focusing on the sales, marketing and support processes. This is done by working with the standard objects, and facilitating the relationships between them.
What projects are included in salesforce service cloud Training ?
Hands on training with the application with real time customers and case studies from many organizations which are not using the software. Through these projects aspirants can understand the merits of the software.
Salesforce Service Cloud learning trends –
Salesforce Service cloud professionals are more equipped to understand consumer behavior and design the best solution to acquire and retain more customers.
Salesforce Cloud Professionals have higher chance to climb the hierarchy as compared to professional still dealing customers with traditional methods.
Why to Choose Mindmajix?
Salesforce Certified Service Cloud Professionals course has been designed for those who have fundamental experience in implementing Service Cloud solutions in a customer service role. Aspirants should be able to successfully design and implement Service Cloud solutions that meet the customer’s requirements, and are manageable and can be scaled up on the requirement and contribute to long-term customer retention success. Experienced professional in consumer behavior can easily grasp the content.
Fresher just out of their colleges can find difficulties in learning these video presentations. At Mindmajix we have dedicated trainer who facilitates youngsters on live demo classes so that they can better understand the content and pass the assessment with flying colors.
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Salesforce Service Cloud Study Guide
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