Return on Experience, what we call ROX, is a holistic approach to understanding and increasing the value of your investments across customer experience (CX), employee experience (EX) and leadership experience (LX). It’s an innovative way to rethink and redesign the dynamic impact that all three elements have on one another and on your brand. And it’s one of the most effective and scalable ways to shape your company’s future.
ROX is not a siloed metric. It is not another net promoter score, brand health index or balanced scorecard. ROX is different: It's a powerful instigator for cultural evolution, top-line growth and long-term profitability. By connecting the dots, we can evaluate and improve how your EX affects your CX, and vice versa, and how your LX can be an enterprise-wide catalyst for transformation.
The Return on Experience webinar is a 3-part series covering the following topics:
- Employee Experience (Hosted on 26th November 2020, for more information click here)
- Customer Experience (Hosted on 18th February 2021, for more information click here)
- Leadership Experience (18th March 2021)
As a continuation of this will be part 3 of the ROX webinar series on Leadership Experience (LX). The title to this will be “Leadership Takes Centrestage”. In the third part of this Series, we will take a deep dive into appreciating what Leadership Experience really means and how that has evolved over time and especially very recently with the pandemic.
Context & Challenges: Companies might once have been satisfied with incremental product and revenue improvements. More contemporarily, the pursuit of breakthrough developments in their business models is gaining more traction. All of this is taking place against a landscape of complex geo-political and regulatory changes. In light of the foregoing, instilling formidable leadership at the forefront has inevitably become the prerequisite to not only the success of an organisation, but their very survival.
How Leadership Experience (LX) plays a vital role: Ultimately, the leader is the owner of ROX and takes centrestage in shaping the overall outcome for their business. Within this virtuous loop, the leader will need to establish a functional nexus between the key touchpoints of customer and employee as one will have influence over the other. In most companies, LX is associated with governance, compliance, executive education, and personal coaching. A good LX will cascade to produce catalysts among employees and strong relationships with customers
Join in with prominent leaders to gain valuable insights and good practices that you and your organisation would be able to adopt and put into practice. We look forward to an engaging session with all of you. Spots are limited, register now to avoid missing out!
For more information on The Return on Experience (ROX), please visit our website here.
