Return on Experience, what we call ROX is a holistic approach to understanding and increasing the value of your investments across customer experience (CX), employee experience (EX) and leadership experience (LX). It’s an innovative way to rethink and redesign the dynamic impact that all three elements have on one another and on your brand. And it’s one of the most effective and scalable ways to shape your company’s future.
ROX is not a siloed metric. It is not another net promoter score, brand health index or balanced scorecard.
ROX is different: It's a powerful instigator for cultural evolution, top-line growth and long-term profitability. By connecting the dots, we can evaluate and improve how your EX affects your CX, and vice versa, and how your LX can be an enterprise-wide catalyst for transformation.
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The Return on Experience webinar is a 3-part series covering the following topics:
- Employee Experience
- Customer Experience
- Brand and Product Experience
As Part 1 of this of this Series, we will take a deep dive into appreciating what employee experience really means and how that has evolved over time and especially very recently with the pandemic. We have invited prominent industry leaders to share their views and also the strategies and plans that they are putting in place in this regard
Join in with these Leaders to gain valuable insights and good practices that you and your organisation would be able to adopt and put into practice
We look forward to an engaging session with all of you.
Spots are limited,register now to avoid missing out!
For more information on The Return on Experience (ROX), please visit our website here.
