The Future of Customer Experience

Wednesday, Feb 24, 2021 at 11:00 AM to 12:00 PM GST

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Wednesday, Feb 24, 2021 at 11:00 AM to 12:00 PM GST

As multi-nationals look for new ways to improve the customer experience by personalising their adverts and services, there’s only one way they can do it: by understanding all there is to know about us.

The future of personalisation is intertwined with the future of privacy, and as we head towards an Algorithmic Society, futurist Matthew Griffin asks if it’s time to take back control of our data.

Why book:

·       Hear a world-class expert shed light on what the future holds in store

·       Digital footprint tracking – the good, the bad and the ugly

·       How to compete with the giants

·       New technologies to help reimagine the customer experience

Expert:

Recognised as one of the world’s foremost futurists and founder of the 311 Insitute, Matthew Griffin helps governments, investors, multi-nationals, and regulators around the world envision, build and lead a sustainable future.

Format:

Digital Q&A - Expert-led topical deep dive, followed by answers to your questions.

Duration:

1 Hour

FOR MEMBERS OR YOUR CMO/ EQUIVALENT

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