This course will teach you how to:
- With confidence, adjust to the manager's role.
- Learn how to listen, ask questions, solve conflict and give feedback to employees.
- To improve their supervisory skills, identify key attitudes that they can adopt.
- To maximize their success, use time management and planning techniques.
- Create a method for giving clear instructions that are well-known.
- Understanding the importance of building good relationships with colleagues and employees so that they can be viewed as fair and consistent.
Making the Transition
Participants will then discuss how their Function will change as they become managers. Participants will also discuss common problems faced by new managers such as "How can I make sure workers are aware of my new role and treat me well as a manager?"
Responsibilities for a Supervisor
Participants will be able to explore their three main areas of responsibility during this session.
Attitudes and Behaviors
This session will discuss some attitudes and behaviours that can help managers succeed. The session will cover topics such as creating the right environment, motivating from within, and continuing learning.
Setting Goals
Participants will be able to set goals with SPIRIT during this session.
Planning for Success
Participants will then discuss the importance of long-term and short-term planning. In addition to the components of a great plan, time management tips and email strategies are covered.
Active Listening Techniques
Participants will practice and learn active listening skills during this session.
Communication Skills
This session will cover questioning skills, probing methods, as well as non-verbal messages.
Giving Feedback
Although giving feedback is one of the most important skills for managers, it can be difficult. Participants will learn how to master this valuable skill. Participants will also learn how to get feedback.
Instructions
This session will discuss how to give clear instructions.
Tips, Orders, and Requests
Participants will learn about the three types of instructions during this session.
Managing Conflict
Unfortunately, many supervisors are called into mediation. This session will teach participants how to handle conflict.
How to Manage Challenging Situations
Participants will learn how to organize difficult conversations. They'll then discuss how to handle difficult situations.
Building Relationships
Participants will wrap up the session by looking at their personal networks and how they can be positive influences within them. Participants will also discuss how to build credibility.
Course Wrap Up
Students will have the opportunity to ask questions and create an action plan at the end of this program.
