Telephone Debt Collection 1 Day Training in Sydney, NSW

Thursday, Oct 12, 2023 at 9:00 AM to 5:00 PM AEST

Mangates, + 61(0) 2 80155605, Sydney, NSW, 2000, Australia

Register Now
Days
Hours
Minutes
Seconds

Registration

Sale ended

Registration Fee Partial Approval - $549.00

Sale Ends 1 Hour Before The Event Starts

Enter your discount code

  • Subtotal (excluding fees and discounts)
  • Fee
  • Total amount

Thursday, Oct 12, 2023 at 9:00 AM to 5:00 PM AEST

Mangates, + 61(0) 2 80155605, Sydney, NSW, 2000, Australia.

Telephone Debt Collection

Certificate: Course Completion Certificate

Duration: 1 Day

Course Delivery: Classroom/ Virtual/On-Site

Language: English

Credits: 8

Course Overview:

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Target Audience:

Debt collectors, call center agents and credit staff.

Learning Objectives:

After completing this course, delegates will be able to:

  • Follow a step by step debt collection call process.

  • Increase debt collector’s confidence when handling challenging collection calls.

  • Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:
Module 1 : Introduction to debt collection

  • Attitude, Skills and Knowledge of a successful debt collector.

  • The 4 different types of debtors.

  • Debt collection account fact sheet.

Module 2 : The Debt Collection Call Process:

  • A step by step process for a successful debt collection call.

  • Debtor’s stalls and objections – Debt disputes..

  • The mindset of a successful debt collection agent.

Module 3 : Debt Collection best practice tips and techniques:

  • The “Close Out” technique

  • About debt collection negotiations

  • Ten telephone debt collection best practice tips and techniques.

Certification:

 

Once after the training you receive course completion certificate from Mangates

Mark Donald

Who We Are? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. What We Do? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management.

Contact the Organizer View other events