Welcome to the Austin Laundry Experience. Kick off the day by meeting our team and connecting with our vendor partners over coffee. This casual welcome session is your chance to make introductions and get set for a full day of learning, networking, and actionable takeaways.

Grow faster when you’re connected to the right people, resources, and partners. In this spotlight, Dennis Diaz will show you how to get involved with four key relationship channels that can accelerate your success: CLA, the LaundryCares Foundation, the Women’s Laundry Network, and your local distributor team. Success happens when you engage, build lasting relationships, and tap into ongoing support, education, and opportunities year-round.

Too many laundromats are stuck in “survival mode”, outdated, underperforming, and slowly losing customers to better experiences. In this session, Brian Grell breaks down what turns a ZombieMat™ into a thriving, modern store. Learn where this industry is headed, the most impactful upgrades you can make (without wasting capital), and the operational and customer-experience shifts that separate stagnant stores from true success stories. Walk away with a clear, actionable roadmap to modernize your laundromat and compete at a higher level.

Take a break, grab light morning bites and coffee, and use this dedicated time to connect with vendors and fellow attendees. Ask questions, explore solutions for your business, and continue conversations in a relaxed setting before the next session begins.

Waleed is second generation in laundry. He’s seen it, done it, fixed it, challenged it, and reimagined the traditional playbook to build a modern approach to the business.

This session has no agenda and no slide deck, just honest, straightforward conversation designed to help you make better decisions. Bring the questions you’ve been holding onto about the laundry business or the industry, and Waleed will tackle them head-on with real-world insight and practical guidance.

Self-service. Wash-dry-fold. Pickup and delivery. Buying an existing store versus building new. Multi-store ownership. Leasing versus buying. Equipment. POS systems. Payment technology. Staffing. Pricing. Commercial accounts. 

Whatever’s on your mind, bring it.

Three store owners with different business models, different mix of equipment, different parts of the country come together to talk about their laundromats!

Hear the truth about what it takes to start, run, and scale your business with relevant content and learn the ways you can get connected so you're not isolated in operating your laundromat.

This panel discussion is facilitated by Dennis Diaz, President of Spynr and digital marketing mastermind.