PROPERTY PROFILE PROPERTY MANAGEMENT TRAINING 2017
Ross Rushton
Ross Rushton worked in the Victorian courts system for 7 years before moving to Consumer Affairs Victoria in 1987. From 1988, Ross was a Residential Tenancy Inspector for the next 24 years, working throughout metropolitan Melbourne and most of regional Victoria. In 2013, Ross started his own property management training business where he specialises in the Residential Tenancies Act and helping agents better prepare for difficult cases at VCAT. He has written over a dozen different training programs all dealing with everyday matters that Property Managers encounter on a daily basis.
Session Details | The Art of Communication
§ Why we need good communication skills
§ The causes of poor communication skills
§ Methods to correct poor skills
§ The benefits of good communication skills
§ Building strong relationships with all stakeholders (Landlords, Tenants and others)
§ Dealing with the difficult, angry, intimidating client
§ Inter-office and Intra-office communication
§ Correctly dealing with emails.
RSVP Deadline - 16/3/2017
Please bring your ticket with you to gain access to the event.
No registration - No Entry!
***Parking in the club is for members' only & NOT PERMITTED however is free & available opposite the club, next to Vision Australia.
All training events are filmed & uploaded to our website www.propertyprofile.com.au along with Speaker session notes & any takeaways.
