Jake Wood
Co-founder & CEO of Groundswell, Executive Chairman at Team Rubicon, and author of Once a Warrior
Team Rubicon
Jake Wood is the Executive Chairman of Team Rubicon and Founder and CEO of Groundswell. An award-winning entrepreneur, two-time author, and recognized expert on topics of leadership, organizational culture, and crisis management. Wood recently founded Groundswell, a revolutionary venture-backed financial technology company that is looking to disrupt philanthropy and employee compensation by making personal charitable foundations as common as 401(k)s. Groundswell believes that everyone should be able to give like Gates, get taxed like Buffett, and get recognized like Rockefeller. Wood is also the founder and Executive Chairman of Team Rubicon - the fastest growing and most innovative disaster response organization in the world. Since 2010, Team Rubicon has grown to over 150,000 volunteers and responded to nearly 1,000 crises around the world and the United States. Under Wood's leadership, Team Rubicon developed a reputation for its corporate culture, and was named one of the top nonprofits to work for in America five times. Prior to Team Rubicon, Wood served as a Marine Corps scout-sniper with combat tours in Iraq and Afghanistan and was a varsity football player for the Wisconsin Badgers. He is the author of Once A Warrior, a memoir detailing his time in war and disaster zones around the world that legendary journalist Tom Brokaw said was “the book America needs right now.”
https://www.jakewood.co/jake-wood-ceo-team-rubicon
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Co-founder & CEO of Groundswell, Executive Chairman at Team Rubicon, and author of Once a Warrior
Team Rubicon
Michael has served as the CEO of ResMan since January 2022. He leads ResMan as the industry-leading open property management platform that helps multifamily and affordable housing managers operate more efficiently and deliver higher rates of return to investors. He has led the organization thru product expansion and customer growth as part of Inhabit, while always taking a customer-led approach to product innovation and partnerships. Previously, Michael served as the Chief Operations Officer and Chief Technology Officer for ResMan. His background includes over 25 years of experience as CTO at Stack Sports, Match Group, and Thryv and serving in other leadership roles at Lumen Technologies, Capgemini, Ernst & Young, and Convergent Group. Michael earned his Bachelor’s degree from The University of Texas at Austin and his MBA from Southern Methodist University.
https://www.myresman.com/
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CEO
ResMan
Elizabeth Francisco
Chief Experience Officer
Inhabit
As an entrepreneur and leader, Elizabeth is committed to helping others as they navigate their journeys in the industry. As a multifamily operator, she accumulated a track record for building high-performing teams that consistently exceeded their financial goals, creating value for owners and investors. As CXO Elizabeth represents Inhabit and the portfolio of products to both external and internal customers to build brand champions. She's responsible for building brand credibility and trust among all stakeholders across residential, vacation, and commercial markets. She has taken her passion for speaking to various industry conferences to share her insights on results-oriented management, leadership, social corporate responsibility, diversity, and inclusion. Prior to being promoted to CXO for Inhabit, Elizabeth served as president of, ResMan an Inhabit company. Elizabeth was instrumental in bringing the ResMan Platform to market. Today, ResMan is recognized as one of the industry’s leading real estate technology providers, providing innovative solutions for conventional, affordable, and commercial property managers.
https://inhabit.com/
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Chief Experience Officer
Inhabit
Janel Ganim
Chief Operating Officer
ResMan
Janel Ganim serves as Chief Operating Officer at ResMan. Ganim has over 20 years of progressive experience in multifamily property management software with an emphasis in affordable housing. She has extensive experience with various types of local, state and federal programs including HUD Multifamily, Tax Credits, Rural Housing, HOME, Bond, RAD and Public Housing. During her career, she has been actively involved in multiple industry organizations, including participating in and co-chairing HUD working groups to create TRACS industry specifications and update the Management and Occupancy Review process. Most recently Ganim co-authored a proposal for HUD to allow electronic signatures and electronic storage of documents for their multifamily housing properties. Ms. Ganim currently serves on the Board of Directors for NAHMA and is the former Chair of the Affiliates Committee.
https://www.myresman.com/
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Chief Operating Officer
ResMan
Greg Demski
Chief Sales Officer
ResMan
Greg Demski is an experienced sales and business development leader with a proven track record of growing and revitalizing markets by focusing on customer needs and market opportunities. He has served as the Chief Sales Officer at ResMan for over 7 years and has previously served in sales leadership roles at RealPage and Rent. Greg has nearly three decades of experience within the multifamily industry.
https://www.myresman.com/
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Chief Sales Officer
ResMan
Nick Olsen
Chief Technology Officer
ResMan
Nick Olsen is the Chief Technology Officer at ResMan and is responsible for all technical direction and future state of software products in the ResMan platform. He built ResMan from the beginning and has led the technology department since the company's inception. He's always striving to build the best solution for ResMan's customers. Outside of work, he's a husband, father to three kids, and volunteer at his local church congregation. He's based in Utah and enjoys wake surfing, hiking, and anything outdoors.
https://www.myresman.com/
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Chief Technology Officer
ResMan
Rue Fox
Industry Principal of Affordable Housing
ResMan
As a supplier partner of Affordable Housing Management Companies, she has been involved in software sales and industry solutions for more than 25 years in this space.? She is an active Member of NAHMA and sits on the Board of the NAHMA Education Foundation and participates in CARH.? Rue has her Specialist in Housing Credit Management, SHCM, and Certified Professional of Occupancy, CPO, designations.? She is passionate about this underserved sector of the industry.? Rue is also a co-host for ResMan’s Cocktails & Compliance podcast.? Attending many tradeshows and conferences each year, Rue has a solid understanding of the needs and challenges unique to this market. Prior to joining the supplier side, Rue spent several years in operations for a high-end developer and has an understanding of both sides of the table.
https://www.myresman.com/
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Industry Principal of Affordable Housing
ResMan
Kris Cook, CAE
Chief Executive Officer
National Affordable Housing Management Association (NAHMA)
Kris Cook, CAE, joined the National Affordable Housing Management Association (NAHMA) as its Executive Director in November 2002. NAHMA is the leading voice for affordable housing management, advocating on behalf of multifamily property managers and owners whose mission is to provide quality affordable housing. NAHMA's mission is to support legislative and regulatory policy that promotes the development and preservation of decent and safe affordable housing. NAHMA serves as a vital resource for technical education and information, fosters strategic relations between government and industry, and recognizes those who exemplify the best in affordable housing. NAHMA is the voice in Washington for some 20 regional, state, and local affordable housing management associations (AHMAs) nationwide. NAHMA's membership represents 75 percent of the affordable housing management industry and includes its most distinguished multifamily management companies and owners. Kris has more than 35 years’ experience in nonprofit and trade association management. Prior to joining NAHMA, she held a dual role as executive director of the National Board of Certification for Community Association Managers (NBC-CAM), an affiliate of the Community Associations Institute (CAI), and senior vice president of CAI.
https://www.nahma.org/
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Chief Executive Officer
National Affordable Housing Management Association (NAHMA)
Daniel Berlind
Chief Executive Officer
Snappt
Meet Daniel Berlind, the visionary CEO behind Snappt, a game-changing AI-enabled fraud detection software that’s revolutionizing the multifamily housing industry. Daniel co-founded Snappt in 2017 after witnessing firsthand the pervasive issue of fraud within the multifamily rental market during his time running his own property management company. Snappt not only simplifies and streamlines the application process but also tackles bad debt head-on, boosts asset value, and drastically reduces the time it takes to review applications. In addition to Snappt, Daniel serves as the President of Berlind Properties and oversees the portfolio management and daily activities.
https://snappt.com/
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Chief Executive Officer
Snappt
Kyle Nelson
Head of Innovation
Snappt
An industry veteran of over a dozen years, Kyle has successfully helped grow startup companies and worked for some of the world’s largest financial institutions serving the rental housing market. Prior to joining Snappt as Vice President of Strategic Partnerships, he held senior roles at Gartner, Experian, TransUnion, and PayLease (now Zego). Kyle is passionate about exploring emerging technologies and driving innovation throughout the property management sector. He is always on the lookout for new ideas that challenge traditional thinking and pave the way for transformative change. As an active member of the early-stage venture capital community, he serves as a venture partner to multiple VC funds and syndicates. Kyle holds a Master of Business Administration from the University of Illinois and a Bachelor of Science from the University of North Florida.
https://snappt.com/
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Head of Innovation
Snappt
Julie Blanc
Co-Founder & CEO
Rentana
Julie Blanc is the Co-Founder and CEO of Rentana, a prop-tech company redefining revenue management software. Rentana is a radically transparent, easy-to-use, AI-powered platform designed to transform the way institutional real estate professionals optimize their portfolio's potential. Rentana’s founding team has built four multi-billion dollar software companies and has successfully exited two prop-tech companies to Appfolio and Airbnb. Before Rentana, Julie spent the last decade scaling enterprise software businesses as an operator and VC at Array, DRL, and top-tier firms Insight Venture Partners, Two Sigma, and Accel. At Array, Julie led Corporate Development for the fintech company awarded by Forbes as the next billion-dollar startup in 2021 where she expanded the company's product offerings through strategic acquisitions and raised over $120 million in Series B funding. Julie lives in New York City with her family and is passionate about entrepreneurship, STEM education, and wellness.
https://rentana.io/
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Co-Founder & CEO
Rentana
Greg Brown
SVP, Government Affairs
National Apartment Association (NAA)
Greg Brown is senior vice president of government affairs at the National Apartment Association (NAA), where he leads advocacy efforts across all levels of government to champion NAA’s policy goals on behalf of housing providers. During his tenure, NAA’s government affairs program has meaningfully expanded its legislative and regulatory footprint in Washington, DC, and beyond, educating and engaging with government leaders, policy influencers, and grassroots supporters alike. Greg has led several key housing initiatives for NAA. Most recently, these include the creation of the Emergency Rental Assistance Program during the COVID 19 pandemic and securing bipartisan reintroduction of the Choice in Affordable Housing Act and the Yes In My Back Yard (YIMBY) Act. Before his 13 years of service at NAA, first as vice president of government affairs and now as senior vice president, Greg worked as the associate vice president of government affairs at the National Association of Homebuilders (NAHB). In this role, Greg led a team of federal legislative directors to coordinate with membership teams and built congressional relationships to implement NAHB’s tactical policy initiatives. Prior to his work at NAHB, Greg was associate director at the National Association of Local Housing Finance Agencies and the co-director of non-profit development at the Bonner Group. Greg graduated from Texas A&M University with a bachelor’s degree in political science and holds a master’s degree in public administration from American University.
https://www.naahq.org/
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SVP, Government Affairs
National Apartment Association (NAA)
Cindy Chetti
SVP, Government Affairs
National Multifamily Housing Council (NMHC)
Cindy Vosper Chetti is Senior Vice President for Government Affairs, with responsibility for implementing strategy for all legislative and regulatory issues of interest to the National Multifamily Housing Council and National Apartment Association Joint Legislative Program. For the previous 10 years, Chetti was the lead housing policy expert for the House Financial Services Committee, working as a member of the Senior Professional Staff for the Committee’s Republicans. Prior to that, she served six years with the House Financial Services Committee's Financial Services and Consumer Credit subcommittee. Chetti began her career working for former Congresswoman Marge Roukema (R-NJ), rising from a legislative assistant to Chief of Staff. Chetti holds a B.S. from Virginia Polytechnic Institute & State University.
https://www.nmhc.org/
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SVP, Government Affairs
National Multifamily Housing Council (NMHC)
Victoria Cowart, CPM, NAAEI Faculty
Director of Education & Outreach
PetScreening
As the Director of Education and Outreach for PetScreening, Victoria Cowart, CPM, NAAEI Faculty, is constantly working with clients and the industry at large to optimize pet policies, mitigate the onsite risk posed by pets and animals, and manage service and support animal accommodation requests without running afoul of Fair Housing regulations. She has extensive experience providing management and oversight for multifamily housing communities, mobile home communities, and HOAs. Victoria is a property management instructor and a graduate of both the NAAEI Advance Facilitator Training and the NAA Lyceum Program and holds a degree in the management of human resources. She helped to launch her local apartment association and later served as its president and the president of the South Carolina Apartment Association as well. On the national level, Victoria served as an NAA RVP for Region IV and chaired four NAA committees as well. Her most recent Chair role was as the NAA Legislative Committee Chair. She's a pet and education enthusiast and a proud wife and mother.
https://www.petscreening.com/
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Director of Education & Outreach
PetScreening
Ricardo Alicea, CPM, CAPS, CAM
Managing Director – Asset and Property Management
Wendover Housing Partners
Ricardo Alicea is the managing director of asset management at Wendover. He is a fundamental part of establishing the organizational vision to assist management staff in adapting to resident’s needs and to the ever-changing multi-family environment. An accomplished professional with more than 25 years of experience, Ricardo is a skilled strategist who transforms strategic plans into workable solutions that benchmark performance against market and key operational goals. Throughout his career, he has demonstrated aptitude for streamlining operations and developing successful acquisition strategies. From managing core, value-add, student housing and affordable assets to his volunteer work at the local, state, and national Apartment Associations, Ricardo has consistently driven tangible improvements in performance and revenue. Ricardo studied at the University of Central Florida, and he holds certifications from the National Apartment Association as well as IREM Central Florida.
https://wendovergroup.com/
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Managing Director – Asset and Property Management
Wendover Housing Partners
Stacy Day
Chief Operating Officer
Karen A Graham Consulting, LLC
A highly experienced professional in the multi-family property management industry, Stacy Day has 25 years of experience in the affordable housing industry. Stacy has held Vice President roles in both Compliance and On-Site Operations, so she understands the challenges of keeping the bottom line in check while staying in compliance. Stacy focuses on and has the knowledge for what is needed to keep things organized and easy to understand for the on-site staff.
https://compliancesupport.com/
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Chief Operating Officer
Karen A Graham Consulting, LLC
Jenny DeSilva
President and CEO
DeSilva Housing Group
Jenny DeSilva is the President and CEO of DeSilva Housing Group and has over 22 years of experience in affordable housing and is a recognized industry compliance expert, with extensive consulting and training knowledge in HUD’s Multifamily Housing programs. After earning her Bachelor’s Degree from the University of Texas at Austin, Ms. DeSilva began her career in the affordable housing industry as a Director for Southwest Housing Compliance Corporation, HUD’s Project-Based Section 8 Contract Administrator for Texas and Arkansas. Over the course of 14 years, she held two directorships overseeing staff that processed monthly HAP Requests totaling over $400 million in yearly subsidies for multifamily owners as well as the staff that conducted 900+ Management and Occupancy Reviews at HUD communities on an annual basis. After 14 years of Contract Administration, Ms. DeSilva utilized her experience and perspective to develop her new role in the industry as an approachable consultant and passionate trainer for housing professionals. When not providing training, Ms. DeSilva provides quality assurance and technical expertise to vendors offering TRACS compliance software. She is an active member of multiple HUD Working Groups charged with developing new TRACS industry specifications and shaping MOR audit procedures that foster consistency amongst various oversight agencies. She currently serves as a HUD technical assistance subcontractor. This role includes providing nationwide TRACS and Secure Systems technical assistance to owners completing Rental Assistance Demonstration (RAD) PBRA conversions, as well as participating state-level grantees and participating owners of HUD’s PRA 811 Program. Jenny DeSilva is a Certified Occupancy Specialist, Tax Credit Specialist, and Certified Housing Manager.
https://desilvahousinggroup.com/
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President and CEO
DeSilva Housing Group
Scott Michael Dunn
CEO and President
Costello Compliance
With almost three decades of experience in all phases of affordable housing, Scott Michael enjoys both training others and designing systems to ensure regulatory compliance. He has overseen teams that monitored compliance with HUD, RD, tax credit, and HOME rules for federal, state, and private owner entities. He has a particular passion for the Low-Income Housing Tax Credit and has enjoyed working directly with over two-thirds of the state tax credit housing finance agencies to provide consulting, compliance monitoring, or training services. After 11 years of growing the consulting firm Zeffert & Associates in St. Louis, Scott Michael returned to his roots in the upper Midwest to join the executive team of Costello Property Management (CPM) as their Director of Policy. In 2017, he was privileged to join the ownership team of the company he helped found 16 years prior, Costello Compliance. While continuing his responsibilities with CPM, he looks forward, as CEO of Costello Compliance, to growing our offerings of unique and quality compliance services.
https://www.costellocompliance.com/
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CEO and President
Costello Compliance
Dr. Debbie Phillips, CPM, Ph.D.
President
The Quadrillion
Debbie Phillips is a real estate professional with over 30 years of experience with diverse property types. As an entrepreneur, Debbie has a multi-faceted career including developing world class leadership programs and talent management strategies. Debbie serves as an industry thought leader, keynote speaker and nationally acclaimed author. She was named Certified Property Manager (CPM) of the year by the Institute of Real Estate Management (IREM) and received the Outstanding Educator Award by the National Apartment Association's Education Institute. Debbie was also recognized as one of the top 75 professional women changing the face of real estate. In addition to her private consulting, Debbie recently formed the Real Estate Career Academy, a non-profit organization that promotes career awareness in real estate and prepares high potential talent for a wide spectrum of opportunities. She has served as an Adjunct Professor at various colleges and universities and is actively involved in industry organizations and serves in advisory roles. Debbie completed her Ph.D. from Georgia Tech, where her research focused on Resident Satisfaction and Employee Engagement as she developed an Employee Engagement Model for the Multifamily Housing Industry. Debbie also holds a Master of Science degree in Housing & Consumer Economics, with an emphasis in Senior Housing, and a Bachelor of Science degree in Consumer Journalism, both from the University of Georgia. Debbie believes in the philosophy, “You can dream, build and create the most beautiful place in the world, but it takes PEOPLE to make the dream a reality.” Debbie's passion is developing top tier talent that adds value to an organization through increased employee engagement.
https://thequadrillion.com/
About Dr. Debbie Phillips, CPM, Ph.D.
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President
The Quadrillion
Stephanie Graves, CAPS, CAM, NAAEI Faculty
CEO of Q10 Property Advisors and Founder of Multifamily Immersion Summit
Q10 Property Advisors
Stephanie Graves is the founder and president of Q10 Property Advisors. She is an executive-level property management professional who has held titles from Director of Education to Senior Vice President of Operations, overseeing over 22,000 units in six markets nationwide. Stephanie has earned her CAPS and CAM designations through the National Apartment Association and is an education faculty member for the National Education Foundation. Stephanie is on the Executive Board of the Houston Apartment Association (the largest apartment association in the nation) and served as the 2023 President. She is a sought-after speaker and facilitator throughout the nation and can be seen at many of the National Apartment Association Education Conferences. Stephanie oversees corporate communications, acquisitions, due diligence, and various day-to-day activities that directly impact the profitability and success of Q10 and its assets. Stephanie has over 20 years of experience in multi-family development, management, and operational oversight. She has a keen eye for identifying and diagnosing issues through the due diligence process. Stephanie has a Bachelor of Communications from St. Edwards University where she graduated Magna Cum Laude.
https://www.q10pa.com/
About Stephanie Graves, CAPS, CAM, NAAEI Faculty
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CEO of Q10 Property Advisors and Founder of Multifamily Immersion Summit
Q10 Property Advisors
Mylisa Giroski
Chief Executive Officer
Anchor NW Property Group
Mylisa is the Chief Executive Officer at Anchor NW Property Group and is credited with developing the first fully centralized solution in multifamily management. Mylisa is a founding member of Anchor NW Property group, and over the past 14 years she has performed almost every role within the company. Her willingness to dive in and get her hands dirty in every facet of the business provides a strong foundation for her outstanding leadership. She currently leads a company of over 50 employees that manages 32 properties. In addition, she is actively involved in the construction of four new multifamily properties.
https://www.portland-apartment-living.com/
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Chief Executive Officer
Anchor NW Property Group
Mary Gwyn, CPM
Chief Innovator
Apartment Dynamics
Mary Gwyn, CPM, is the Chief Innovator of Apartment Dynamics. She consults and trains all over the country and operates an innovative management company based in North Carolina. Her recent focus on repositioning, rebranding, and leasing up new and renovated properties has resulted in incredible value for her clients. That expertise is reflected in her web and in-person training on marketing, management, creating winning teams, and maintenance soft skills. With over 20 years of training Multifamily Stars, Mary is a sought-after speaker whose training gets high marks for innovation and “edu-tainment!”
https://www.aptdynamics.com/
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Chief Innovator
Apartment Dynamics
Stephanie Puryear Helling, CAPS, CAM, NAAEI Faculty
Founder
SPH Services
Stephanie Puryear Helling is a highly regarded consultant, speaker, and executive coach with over 25 years of experience in developing teams and business strategy. Stephanie's expertise spans various areas, including transformational leadership development, change management strategies, developing resilient teams, and improving the overall customer experience. Actively engaged in industry organizations, Stephanie has served as Past President and continues to contribute as a Board and Committee Member of the National Apartment Association Education Institute. Stephanie's influence extends beyond the boardroom; she's a sought-after corporate and business conference speaker, and guest on podcasts and TV shows, sharing her insights on leadership and success. Her Spotify podcast, "You Know You Deserve More," features interviews with notable personalities like Jillian Michaels, Caroline Stanbury, and the founder of Reebok, Joe Foster. As past President of NAAEI, Stephanie conducted a media tour to highlight the benefits of the residential property management industry, reaching an audience of 47 million through radio broadcasts and internet media. Stephanie's credentials speak to her dedication to personal and professional development. She holds certifications as a John Maxwell Leadership Team Certified Speaker, Coach, and DISC Consultant, and is a Gallup CliftonStrengths Facilitator, among others. Her accolades include the Apartment Career and Education Industry Practitioner Award from the National Apartment Association in 2018 and being named one of Multifamily Executive Magazine's Rising Stars Under 40 in 2005. Stephanie has been featured in publications such as Multifamily Executive Magazine, CEO Weekly, and New York Weekly, and she was named one of the Top 100 Entrepreneurs of 2023 and 2024 in Global Women Magazine.
https://www.leadingpeopleandteamstosuccess.com/
About Stephanie Puryear Helling, CAPS, CAM, NAAEI Faculty
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Founder
SPH Services
Larry Keys, Jr.
VP, Government Affairs
National Affordable Housing Management Association (NAHMA)
Larry Keys, Jr., joined NAHMA as director of government affairs in 2015, from the U.S. Department of Housing and Urban Development (HUD), where he worked as a Policy Analyst in the Office of Policy, Programs, and Legislative Initiatives for Public and Indian Housing since 2009. Prior to working at HUD headquarters, Keys was a Project Manager in the Office of Multifamily Housing in Jackson, Miss., from 2006 to 2009. He is a graduate of Mississippi State University, where he earned a Bachelor of Arts in political science and a Master of Public Policy and Administration. In 2019, Larry received a Master of Business Administration from the University of North Carolina-Chapel Hill.
https://www.nahma.org/
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VP, Government Affairs
National Affordable Housing Management Association (NAHMA)
Itamar Roth
CEO
Colleen AI
Itamar Roth serves as the CEO of Colleen AI, responsible for the company's strategy, product vision, customer acquisition, and day-to-day operations. His professional background includes roles at Innoviz Technologies, a Nasdaq-traded autonomous vehicles technology company, as well as Anobit (acquired by Apple) and TransChip (acquired by Samsung). Roth holds an MBA and a Summa cum Laude BS in Communication Engineering. His expertise lies in business development, product management, and sales, with a focus on Artificial Intelligence, Smart Buildings, Autonomous Vehicles, and sensors. He has authored several patents in the areas of smart buildings and networks, reflecting his commitment to innovation and technological exploration.
https://colleen.ai/
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CEO
Colleen AI
Dustin Lacey
Vice President of Marketing & Technology
Mark-Taylor Investment Management
Dustin has built Mark-Taylor’s marketing structure from the ground up, hiring a talented team and creating a specialized and data-driven Marketing strategy. In his five-year tenure, he has expanded his oversight to include marketing, communications, strategic projects, and the Integrated Operations Network (ION) for the organization’s entire portfolio.
https://www.mark-taylor.com/investment-management
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Vice President of Marketing & Technology
Mark-Taylor Investment Management
Sara Hinson
Director of Systems
AOG Living
Sara joined Allied Orion Group in July 2016 and is the Director of Operational Supportive Systems. With over 23 years of property management experience, Sara has a true passion for multifamily systems. Sara is active in the Houston Apartment Association and currently is on the PAC Committee, and Expo Committee. She is also an active Houston Apartment Association volunteer trainer for NALP, CAM, and CAPS National Apartment Association designations. Sara currently carries her CAM designation with her most recent Houston Apartment Association award being recognized as a Harvey Hero to the Apartment Association.
https://www.aogliving.com/
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Director of Systems
AOG Living
Jason Strauss
Director of Operations
Villa Serena Communities
Jason Strauss is the Director of Operations at Villa Serena Communities. With over 14 years of multifamily experience, Jason has worked his way through all facets of the property management industry. Beginning his career as a leasing agent and working his way to his current role in corporate operations, Jason gained valuable knowledge that he has carried on through his various positions. In his current role as Director of Operations, Jason has taken his applied knowledge base to improve the overall efficiency of Villa Serena by introducing new software and processes and overseeing a companywide conversion to ResMan.
https://www.villaserenacommunities.com/
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Director of Operations
Villa Serena Communities
David Nargang, CAPS, HCCP, CPM Candidate
President of Property Management
AOG Living
David Nargang is President of Property Management for Allied Orion Group (AOG). David joined AOG in November of 2023, bringing with him more than 25 years of property management experience in market rate and affordable multifamily housing. His strategic leadership expertise as well as experience managing diverse teams and various operational divisions are instrumental in forging the firm’s long-range goals, plans, and policies. Throughout his career, David has held key senior positions at various organizations such as NRP Group, BH Management Services, and Pinnacle Management. He most recently served as President of McCormack Baron Management where he had full profit and loss responsibility and oversaw daily operations for a 23,000+ unit portfolio of more than 250 properties. A native Houstonian, David holds a Bachelor of Business Administration from the University of Houston and is a Certified Apartment Portfolio Supervisor of the National Apartment Association.
https://www.aogliving.com/
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President of Property Management
AOG Living
Lloyd Cobble
SVP of Property Management
CIG Communities
Lloyd is responsible for overseeing all aspects of Property Management for CIG Communities and leads the company in growing the management portfolio to complement the growing portfolio of properties developed by CIG.
Lloyd began his Real Estate career at Eagle Realty Group, a subsidiary of Western & Southern Financial Group, where he held several positions over a 16-year period, beginning in the accounting department and ascending to the role of Director of Operations for multi-family property management, where he had responsibility for overseeing a portfolio consisting of 40+ communities with over 7,000 units covering a five-state area.
Prior to joining CIG Communities, Lloyd served as Vice President of Property Management for Oberer Management Services, a family owned, full service real estate company in Dayton, Ohio. There, he was responsible for the operations of the property management division, including both apartments and homeowner/condominium associations. With more than 20 years in the property management business, Lloyd has a wide range of experience with many property types, and brings to CIG strength in financial analysis, budgeting, operations and team building.
Education: BA Business Admin, Thomas More University
Certifications: Ohio Real Estate Salesperson and Broker Licenses
Affiliations: Past President – Greater Dayton Apartment Association
Board Member: Greater Cincinnati Northern KY Apartment Association
https://cigcommunities.com/
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SVP of Property Management
CIG Communities
Lori Murphy
President, Chief Experience Officer
ePremium Insurance Agency, LLC
Lori Murphy is a highly experienced business leader with an extensive track record of success in driving growth and profitability for organizations of all sizes. As a founding member and Industry Principal at ePremium, she was instrumental in shaping the company’s strategic direction and vision. She has led the company through periods of significant expansion, driving revenue growth and expanding the company's market reach. Her deep knowledge of the insurance industry and her ability to anticipate market trends has helped ePremium stay ahead of the curve and maintain its position as a leader in the InsureTech space. In her current role as President | Chief Experience Officer, Lori is responsible for ensuring the company continues to deliver on the core values in which it was founded. Producing exceptional customer experiences, as well as exceptional company culture for the entire ePremium team which was long ago deemed “the Gold Standard”. With over 25 years of experience in the multi-family technology sector, Lori has held senior leadership positions at several companies, where she was responsible for driving product development, sales and marketing, and overall business strategy. With Lori’s deep understanding of the industry and the challenges facing businesses today, she is even more passionate about leveraging technology to drive innovation and create new opportunities for growth through SaaS-based platforms.
https://www.epremium.com/
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President, Chief Experience Officer
ePremium Insurance Agency, LLC
Ben Nowacky
Chief Product Officer
HappyCo
Ben Nowacky is the Chief Product Officer at HappyCo and leads the product development and engineering teams across North America and Australia. In this role, Ben is responsible for executing the company’s overall product strategy while ensuring business continuity and data security. He leads with a customer-first methodology and promotes alignment between the product, engineering, and go-to-market teams. Prior to joining HappyCo in 2022, Ben was the Chief Product and Security Officer at Axcient and brings more than 20 years of product and technology experience to his role.
https://happy.co/
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Chief Product Officer
HappyCo
Marcus Wilson, PMP
Founder and CEO
Pivotal Impact Consulting, LLC
Marcus Wilson is a Multifamily Executive who optimizes operations by leveraging technology to assist companies in managing the pain points of growth and efficiently scaling. With a people-first approach, Marcus has built and led teams on numerous projects to deploy complex IT systems and software, advocated and communicated technology capabilities, global change, and cost optimization initiatives that deliver sustainable, profitable results. Marcus’ experience expands across the technology solutions and training landscape producing results for both products and teams managed. He maximizes the overall efficiency of IT support operations and ensures alignment between business objectives, company policy, and IT projects, resulting in millions of dollars in revenue boost. He holds a Bachelor of Business Administration from the University of West Georgia. Known for his ability to motivate and inspire teams, Marcus has served as conference MC/Host and has spoken on several panels for cyber security, technology, and operations, as well as a session speaker on creating a culture of data-driven decision-makers. In addition, Marcus served as a committee member on the Technology Committee for the NHMC in 2020 and 2021. With a passion for sports Marcus is an avid golfer who boasts a modest 10 handicap and has run 4 marathons including the New York City and Chicago Marathons which are considered majors. Both sports allow him to step away and focus on something else other than work. Today, Marcus has earned credentials as a certified RealPage Training Instructor, and certified Yieldstar Revenue Manager and is currently working on 3 new technology industry certifications for Information Technology and Project Management. Marcus served various roles within the multifamily industry including Director of IT Services and Training as well as Senior Vice President of Operations and Systems. After taking some much-needed time away, Marcus Wilson has started his own Consulting practice called Pivotal Impact Consulting, LLC.
https://www.pivotalimpactllc.com/
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Founder and CEO
Pivotal Impact Consulting, LLC
Bill Nye, CAM, CAPS, NAAEI Faculty
Owner
Bill Nye Training
During Bill’s 30-year career in property management, he worked as a maintenance supervisor, property manager, regional manager, President, COO, and CEO. Before starting his career in property management, Bill served in the United States Air Force as a flight engineer aboard the C-141 Starlifter. In 1984 he was named one of the Outstanding Airmen of the Year for the Air Force and was honored at a dinner at the White House by President Ronald Reagan. During his final year in the Air Force he served as part of the crew on Air Force One under President George H.W. Bush. While serving in the Air Force, Bill graduated from the Air Force Leadership Academy and that was the catalyst for his career as a successful leader in the military and private sector. After successfully running two multi-family organizations, Bill launched his career as a speaker, trainer, and author. He is a frequent guest on podcasts and radio broadcasts where he talks about leadership, team building, and company culture. As a speaker, he has appeared at events in 48 states and has inspired and entertained thousands of people.
https://www.billnyeapartmentguy.com/
About Bill Nye, CAM, CAPS, NAAEI Faculty
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Owner
Bill Nye Training
Abby Ordonez, COS
VP of Centralized Operations & Technology
ResProp Management
Abby Ordonez leads ResProp’s Centralized Support Team (CST). With almost 10 years of experience in the property management industry, Abby started her career with ResProp in the BizTech Program, gaining expansive field-level property management experience. Abby transitioned into a specialized team focused on optimizing and launching a new technology-driven initiative that aimed to streamline make-ready turns in the multi-family property management industry and helped scale that initiative to over $3 million in revenue within the first year. In her role as VP of the Centralized Support Team, she now serves the needs of the entire company focused on operational excellence and fast execution.
https://www.respropmanagement.com/
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VP of Centralized Operations & Technology
ResProp Management
Forrest White
SVP Facilities, Construction, Procurement and Compliance
ResProp Management
Forrest White has over twenty years of experience in multifamily and single-family real estate. His career in property management and leadership has focused on operations, construction, and facilities. He started his career working through college in facilities maintenance, earning his BS in Mechanical Engineering from the University of Arizona.
In 2006, Forrest established the Asset Engineering team at Alliance and oversaw facilities and redevelopment projects for over 85,000 rental homes nationwide, with an annual project volume exceeding $70 million. He then transitioned to the SFR space, working for 2 years at Progress Residential to assist the Construction team and contribute to architecting and building a significant portion of their tech platform. This platform helped track due diligence, redevelopment, and ongoing maintenance needs across a portfolio of tens of thousands of single-family rental homes.
Now with ResProp, he collaborates with the team to implement a no-excuses approach to maximizing property performance.
https://www.respropmanagement.com/
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SVP Facilities, Construction, Procurement and Compliance
ResProp Management
Chris Perry
Account Executive
AvidXchange
Chris Perry specializes in helping real estate and property management companies grow their portfolios and maintain existing properties more efficiently while improving financial processes through automation and best practices. Prior to joining AvidXchange, Chris spent 12 years with Colliers International. Before joining Colliers International, Chris spent time as the Finance Manager at Rock Investments and Chief Financial Officer for Consolidated Tires, Inc. and served for 5 years as an Associate and Senior Associate in the real estate consulting groups of Deloitte and Touche LLP as well as Arthur Andersen LLP.
https://www.avidxchange.com/
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Account Executive
AvidXchange
Sherri Pearson
Account Manager
Western Reporting, Inc.
Sherri Pearson currently serves as a Screening Account Manager for Western Reporting, a sister company to ResMan and the white label provider for ResMan Screening. Sherri has been in the multifamily industry for a little over 30 years. She started her journey with Lincoln Property Company on site as a Leasing Consultant then Certified Training Associate. After 10 years, Sherri moved to the software side, serving for more than 15 years in sales and account management roles for leasing, screening, insurance and facilities solutions before joining Western Reporting in 2021. Her passion is managing client relationships, training, implementation, assisting clients with customization and understanding client goals to ensure client satisfaction with Western Reporting and ResMan Screening.
https://westernreporting.com/
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Account Manager
Western Reporting, Inc.
Laurice Neely
General Manager
Western Reporting, Inc.
As the General Manager of Western Reporting, Laurice leads the tenant screening division. She brings 20 years of leadership experience with the last 12 years in the Background Screening Industry. Her expertise includes current trends in tenant background screening such as the influx of ID fraud, litigation and the challenges of getting accurate, compliant reports quickly so clients can make informed decisions on tenant applications.
https://westernreporting.com/
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General Manager
Western Reporting, Inc.
Cecilia Cossio, CAM, CAPS, HCCP
President
Marquis Asset Management
Cecilia has more than 25 years of proven property management experience including an extensive background in property operations, leadership, client relations, and implementation of efficient systems and effective procedures to improve organizational performance. At Marquis, Cecilia is responsible for the operations and oversight of the organization. Cecilia will focus on ensuring team member support while meeting the goals of the owners and investors. Prior to Marquis, Cecilia was with Allied Orion Group and Concord Management in a Vice President role where she successfully led a multi-state portfolio. Cecilia graduated from Northwood University in Midland, Michigan where she obtained her BBA in Management. She is a NALP, CAM and CAPS designate through the National Apartment Association.
https://www.marquisassetmgmt.com/
About Cecilia Cossio, CAM, CAPS, HCCP
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President
Marquis Asset Management
Jenny Rosario
Director of Operations
Darcorp Management
With over 15 years of experience in property management, operations, and software implementation, Jenny is a dedicated and results-driven professional with a proven track record of optimizing property performance and fostering strong client relationships. She excels in leading cross-functional teams, and her expertise lies in driving projects to successful completion, underscored by strong analytical, leadership, and communication skills. Jenny's work experience encompasses roles such as Director of Operations, Director of Acquisitions, Director of Implementation and Software Support, Operations Manager, Financial Services Manager, and District/Regional Manager. These diverse roles have equipped her with a comprehensive skill set to deliver exceptional results in the property management field. Whether it's overseeing property portfolios, streamlining processes, or ensuring compliance with industry standards, she brings a wealth of experience and expertise to every endeavor.
https://www.darcorpmanagement.com/
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Director of Operations
Darcorp Management
Jason Busboom
President & Co-Founder
Busboom Group
Jason started Busboom Group in late 2005 to focus on acquiring and managing multi-family assets in the Denver metro area. In 2013, Busboom Group started to move all assets from Colorado to the Dallas/Fort Worth Metroplex and now owns and operates almost 2,600 units in DFW. Busboom Group focuses on highly efficient operations and light value-add projects in strong locations and quality assets. Prior to Busboom Group, Jason worked for 3 years at AIMCO, an S&P 500 Apartment REIT, where he worked in the Acquisitions and Operations department. Prior to AIMCO, Jason was a strategy and technology consultant in Chicago for 7 years where he focused on large-scale cost reduction and revenue generation projects. Jason has a Masters in Real Estate and Construction Management from the University of Denver, a Supply Chain Management Degree from the University of Illinois.
https://www.busboomgroup.com/
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President & Co-Founder
Busboom Group
Jim Rostel
Chief Operating Officer
Anchor NW Property Group
Jim Rostel is the Chief Operating Officer for Anchor NW Property Group. In this role, Jim oversees the operational, managerial, sales, and support positions for the company. In addition, he is responsible for creating and implementing a strategic marketing, sales, and customer experience plan that drives topline revenue. During his time with Anchor NW he has played an integral role in the development and implementation of a complete centralized management system that is fully synergistic with the Company’s sales, marketing, and customer experience strategy. Jim is recognized by his peers as a pioneer in centralized property management. Prior to joining Anchor NW Property Group in 2015, Jim spent 20 years in the Real Estate industry where he owned and operated his own SFR property management firm. He holds a bachelor’s degree in communications from Oregon State University.
https://www.portland-apartment-living.com/about/
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Chief Operating Officer
Anchor NW Property Group
Jennifer Wood
Vice President
The John Stewart Company
Jennifer Wood serves as Vice President of JSCo’s San Francisco Bay Area Region and oversees a portfolio of approximately 12,000 units. She has more than thirty years of progressive experience in affordable housing and multifamily property management. She has extensive experience with all types of local, state and federal programs including LIHTC, Project-Based Section 8, Public Housing, HOME, Tax-exempt bond financing, HOPE VI, RAD, tenant-based subsidy programs and more. Jennifer began her career as a Community Manager in 1994 with Goodale & Barbieri in Spokane, Washington. She quickly advanced to corporate roles as an Occupancy Specialist, Trainer, and Regional Manager. She moved to Puget Sound in 2001 as a Portfolio Manager for Allied Residential where she managed both affordable and conventional properties for a variety of clients including for profit developers, non-profits, and public housing authorities. In 2005, Jennifer joined Cambridge Management, Inc. in Tacoma, Washington, where she served as Director and oversaw their property management operations while they expanded to more than 14,000 units in seven states (including California). Jennifer began her tenure with JSCo in 2018 as Assistant Vice President and transitioned to Vice President of the San Francisco Bay Area Region in 2019. Jennifer currently serves on the Board of Directors of the National Affordable Housing Management Association (NAHMA) and previously served on the Board of Directors of the Affordable Housing Management Association for Northern California and Hawaii (AHMA NCH) as Director of National Legislative Affairs. She also served three terms as President of the Board of Directors for the Affordable Housing Management Association (AHMA) of Washington. Through her involvement with NAHMA and its chapters, she has participated in many delegations to Washington, D.C. to ask our legislators for help with housing policy and support of housing programs. Jennifer has also worked for the benefit of the management industry through volunteerism such as chairing an advisory board for a technical college’s apartment maintenance program and being a speaker/panelist on property management careers and fair housing issues. Jennifer has a Bachelor’s Degree from Gonzaga University and holds a California Real Estate Sales License.
https://jsco.net/
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Vice President
The John Stewart Company
Joni Scott
VP of Residential Sales
ResidentIQ
https://residentiq.com/
About Joni Scott
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VP of Residential Sales
ResidentIQ
Dr. Amruth Sivalenka, Ph.D.
Senior Vice President of Revenue Management and Data Science
Spherexx
Dr. Sivalenka has been working in revenue management and optimization since his graduation from the University at Buffalo with a doctorate in Operations Research and a master’s degree in computer science. He began his revenue management career as a data scientist working for the Walt Disney Company, helping them build the algorithms for the cruise industry. Moving on to AIMCO (Apartment Investment and Management Company) he managed their revenue management operations team and later developed their nationwide scientific revenue management solution, representing almost a million income-producing units. He later joined the Rainmaker Group (LRO) as Vice President of Business Consulting and in 2009 he ran their implementations across different clients and later led LRO’s product management. His Ph.D. work was incorporated into LRO at this time and has been utilized across the industry. He has since worked for Norwegian Cruise Lines and NBC Sports, managing multi-billion-dollar budgets. Amruth was instrumental as a consultant when Spherexx began developing Spherexx Optimize, formerly known as RentPush, as the first AI neural network-based revenue management in the multifamily industry since 2013. He leads the asset revenue management team in expanding product and service offerings and business development of the Spherexx Optimize platform.
https://www.spherexx.com/
About Dr. Amruth Sivalenka, Ph.D.
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Senior Vice President of Revenue Management and Data Science
Spherexx
Lisa Trosien
President
ApartmentExpert.com
A frequent multifamily speaker for the National Multihousing Council and other associations, Lisa started out as a Leasing Professional who worked part-time to finance her undergraduate studies. Upon discovering how much she enjoyed leasing and the apartment industry as a whole, Lisa decided that she would use her teaching degree and apply what she had learned in school to the industry she had grown to love. A dedicated professional, Lisa has contributed to different leasing programs all around the United States. The curriculum development and content specialist has a column titled “On Site Solutions” in UNITS magazine of the National Apartment Association. Apart from UNITS, Lisa is also a member of Professional Apartment Magazine’s Editorial Advisory Board and a contributor to publications such as the Journal of Property Management, Multifamily Executive, and Rent and Retain. These publications are witness to the apartment trainer’s expertise in resident retention, apartment leasing, apartment technology and maintenance, and apartment management.
https://apartmentexpert.com/
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President
ApartmentExpert.com
Derek Lefler
Chief Executive Officer
Anyone Home
Bio coming soon.
https://www.anyonehome.com/
About Derek Lefler
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Chief Executive Officer
Anyone Home
Joel Nulph
Senior Account Manager
Anyone Home
Joel Nulph began his career in 2006 working on the vendor side of the industry for one of the leading Contact Center’s at that time. He worked as a Contact Center agent for a year before moving into Account Management, where he learned the ins and outs of his client’s needs. Now after 17 years of experience he is leading the Account Management Team for Anyone Home/Inhabit IQ’s Contact Center and CRM solutions.
https://www.anyonehome.com/
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Senior Account Manager
Anyone Home
Andreina Labarca
Manager, Websites Onboarding & Support
Razz
Andreina Labarca leads the Website Onboarding and Support team for the Razz CMS platform. With over 5 years of experience in the Multifamily industry, Andreina has a strong background in Marketing, client relationships, and management of website products and services.
https://www.myrazz.com/
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Manager, Websites Onboarding & Support
Razz
Mateo Quintero
Manager of Website Design
Razz
Bio coming soon.
https://www.myrazz.com/
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Manager of Website Design
Razz
Caitlyn Roe
Sr. Product Manager
Razz
Caitlyn Roe is the Sr. Product Manager for Websites. She has been in the digital marketing world for over 10 years in various roles crafting digital experiences and driving results for her customers. As the product manager for Websites, her focus is on building an exceptional product that renters and marketers love!
https://www.myrazz.com/
About Caitlyn Roe
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Sr. Product Manager
Razz
Justin Hayward
Industry Principal, Marketing
ResMan
Justin Hayward has invested more than four years of his career with ResMan. He started as a Sales Executive for the Small and Medium-sized Business (SMB) team and has since progressed into the position of Industry Principal for the ResMan Marketing Suite. In his current role, Justin's duties include educating ResMan's partners about the marketing product suite and crafting the company's go-to-market strategy in collaboration with the product and marketing teams. He finds immense value in the vibrant community and culture at ResMan, considering it one of the highlights of his professional journey. Justin eagerly anticipates the future opportunities that lie ahead for him within this dynamic environment. Justin is a native of Dallas and holds an MBA from LSU Shreveport.
https://www.myresman.com/
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Industry Principal, Marketing
ResMan
Bryce Swihart
Senior Product Manager
ResMan
Bryce Swihart is a Senior Product Manager who joined ResMan in 2021. Bryce previously worked with a startup in the payments space and specializes in conversing with both internal teams and external users to uncover and solve a variety of challenges.? Bryce is responsible for the suite of Resident Lifecycle products, including Online Applications, Online Leasing, ResMan Payments, ResMan Screening, Insurance, Credit Builder, and more.? Teammates and company partners describe Bryce as an exuberant personality who is passionate about getting it done in a way that’s fun, collaborative, and results-driven. Bryce is a husband, father of two, and dog dad who has called Texas home for over three decades.
https://www.myresman.com/
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Senior Product Manager
ResMan
Corbin du Mont, COS, CPS, TCS
Senior Product Manager
ResMan
Corbin du Mont serves as the Senior Product Manager for ResMan's Affordable Housing Solution. He has 20+ years of experience in Affordable Housing having started his career with HUD Service Bureau before moving to a property manager role with HUD elderly housing properties. As his career progressed he moved into a Regional Manager role overseeing 8 HUD properties that included Section 8, PRAC, and Section 236 subsidy programs before joining ResMan in 2017.
https://www.myresman.com/
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Senior Product Manager
ResMan
Sarah Taffe
Senior Product Manager
ResMan
Sarah Taffe has been a Senior Product Manager at ResMan for almost three years. Her primary focus and passion are on Core and Reporting, where she has brought exciting new products and features to the ResMan platform, such as BudgetsPro and ReportsPro. Sarah began her multifamily journey in 2003, while in college, as a Community Assistant and moved up to Leasing and Marketing Manager by 2006. After graduation, she spent 6 years at RealPage where she held roles in Recruiting, Account Management, and Consulting. In 2012, Sarah joined the Product team at Entrata where she used her subject matter expertise to help launch their core and commercial products. Prior to joining ResMan, she worked at Leonardo247 broadening her multifamily knowledge to include Due Diligence and Risk Mitigation, as well as working with NAA on their white-label solution, Click and Comply.
https://www.myresman.com/
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Senior Product Manager
ResMan
Caroline Laws
Product Manager
ResMan
Caroline Laws is a Product Manager with ResMan, responsible for many of the core and back-office solutions within the platform. She joined ResMan in August of 2012 and is one of ResMan’s longest-tenured employees, serving first in product support roles before moving into product management. Prior to joining ResMan, Caroline served for 15 years as a certified software consultant with Skyline and Timberline.
https://www.myresman.com/
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Product Manager
ResMan
David Opegbemi
Implementation Project Advisor
ResMan
Born and raised in Dallas, Texas, David has dedicated over four years of his professional journey to ResMan. Beginning as an implementation project manager, he's evolved into the role of an internal project advisor. His responsibilities span client onboarding and escalations, quality assurance, payment assistance, and guiding clients through ResMan's accounting transition. Beyond the immersive work, what captivates him is the innovative spirit of ResMan clients, adding an extra layer of excitement to his role. The vibrant people and culture at ResMan are what he cherishes the most, and he's excited to see what the future holds for him in this dynamic environment.
https://www.myresman.com/
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Implementation Project Advisor
ResMan
Abel Reedy
Manager, Implementations
ResMan
Abel Reedy serves as the Manager of Implementation at ResMan, where he leads the Implementations Team. Having commenced his journey with ResMan in July 2018 as an Implementation Associate, Abel has consistently pursued professional growth within the organization. He progressed through roles in Project Management and Affordable Project Management, showcasing exceptional perseverance. In recognition of his dedication, he successfully transitioned to his current position as the Manager of the Implementations Department. In his current capacity, Abel is dedicated to cultivating a positive implementation experience at ResMan. His leadership is characterized by a commitment to achieving speed, accuracy, and a seamless implementation process, garnering recognition across the multifamily industry.
https://www.myresman.com/
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Manager, Implementations
ResMan
Lauren Davis
Manager of Training
ResMan
Lauren Davis is the Manager of Training at ResMan. Prior to joining ResMan in 2017, Lauren worked onsite for 9 years. She started as a leasing agent, making her way up to property manager. Soon after becoming a property manager, Lauren decided to leave the onsite world and move into a corporate setting where she joined the training world!
https://www.myresman.com/
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Manager of Training
ResMan
Jackie Hagan
Lead Trainer
ResMan
Jackie Hagan is the Lead Trainer and a ResMan Specialist. She joined ResMan in June 2019 and specializes in lively virtual and in-person training sessions. She educates both ResMan customers and ResMan team members and believes that you should “always be a student, sometimes be a teacher but never an expert because once you call yourself an expert, you stop getting better.” In her role, Jackie pulls from extensive onsite experience serving as a leasing agent up to property manager throughout her 20+ year career in property management. In her free time, Jackie likes to travel domestically and internationally and enjoys hiking and camping at state and national parks.
https://www.myresman.com/
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Lead Trainer
ResMan
Demetria Forest, CAM, COS
Trainer
ResMan
Demetria has been in Property Management since 1998, starting as a part-time weekend leasing agent, and has worked in new construction, garden homes, mid-rise, student & senior housing, and conventional and affordable housing. In 2017 she transitioned into a training role, primarily in software, but also has facilitated policy & procedure training, migration & implementation, and new hire training. Demetria joined ResMan in early 2021 and continues to support our Affordable Housing customers as a trainer for our Affordable Housing solutions.
https://www.myresman.com/
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Trainer
ResMan
Bobi Wiersma, CPO, CMFS
Trainer
ResMan
Bobi Wiersma is a ResMan trainer, specializing in Affordable Housing. Bobi had fourteen years of site experience managing and overseeing compliance at Site Based Section 8 Housing and Urban Development properties, Low-Income Tax Credit Section 42 affordable communities, and accepting those Housing Choice Vouchers at her conventional properties before coming on board with ResMan 2021. During that time Bobi became a HUD Certified Professional of Occupancy via NAHMA and a Certified Multi-Family Specialist under HUD’s Office of Multifamily Housing Programs. Bobi also served as a consultant to prepare affordable communities for their Real Estate Assessment Center property and unit inspections as well as their HUD Management and Occupancy Reviews.
https://www.myresman.com/
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Trainer
ResMan
