Nonviolent Crisis Intervention Training

Nonviolent Crisis Intervention

Part of New-Hire Orientation & Required for all SOS Employees

This two-day training takes place at different locations each day; Tuesday’s class will be at the Chicago Village and Wednesday’s class will be at the Lockport Village.

Addresses & Times:

Tuesday: Chicago Village
7600 S Parnell Ave
Chicago, IL 60620
9:30 am - 5:00 pm

Wednesday: Lockport Village
17545 Village Lane
Lockport, IL 60441
9:30 am - 1:00 pm

The key learning objectives during day one are:

• Identify behavior that indicates an escalation toward aggressive and violent behavior and take appropriate measures to avoid, decelerate, and/or de-escalate crisis situations; and
• Assess the level of risk associated with crisis behavior and make appropriate decisions related to the management of such risks; and
• Use suitable and acceptable physical interventions to reduce or manage risk behavior.
• Use suitable and acceptable physical interventions to reduce or manage risk behavior.
• Identify the impact of crisis events and describe post-crisis responses that can be used for personal and organizational support and learning.

Who should attend:

• All new hires who have not yet completed certification at SOS Children’s Villages Illinois
• Any employees who have not yet completed Blue Card Certification at SOS;
• Any employees whose Blue Card Certification has expired or will expire prior to the next class

 Learning Objectives:

• Categorize behaviors into four distinct levels and identify responses most appropriate to prevent escalation or de-escalate crisis situations;
• Describe key elements of nonverbal communication, and demonstrate ways to adjust your own nonverbal communication to prevent escalation or to de-escalate crisis situations;
• Explain three distinct components of the vocal part of speech and how each can impact the perception a listener forms about the message conveyed;
• Demonstrate the use of verbal and nonverbal intervention strategies effective for different types of defensive behavior;
• Recognize internal and external factors that may contribute to behavior escalation and staff responses;
• Convey an understanding of how behaviors and responses influence each other;
• Recognize physiological and psychological reactions that may be trigged by real or perceived threats and ways these may impact staff responses in crisis situations;
• Describe what might influence whether fear and anxiety lead to an unproductive reaction or productive response in critical moments;
• Categorize risk behaviors, considering likelihood and severity, linking perceptions of risk to Rational Detachment, Integrated Experience, and fear and anxiety;
• Convey reasoning for responses to varied risk behaviors that are rooted in professional values;
• Describe principles used in disengagement skills;
• Demonstrate how to apply these principles safely when responding to physical risk behaviors while applying a framework to evaluate whether a chosen response is safe, effective, acceptable, and transferrable.
• Describe principles used in disengagement skills;
• Demonstrate how to apply these principles safely when responding to physical risk behaviors while applying a framework to evaluate whether a chosen response is safe, effective, acceptable, and transferrable.
• Review and practice prevention and intervention skills; reflect on and discuss learning as it relates to workplace circumstances; and
• Describe key areas that must be addressed after a crisis incident and how these areas apply to both staff and individuals involved in any level of crisis behavior.

• Please bring a lunch to training because this is a content-intensive day which allows for a 30-minute lunch break; this may not be enough time to leave the building, find lunch, and make it back.
• Participants should dress in professional attire that allows for movement, minimal jewelry, and shoes with a rubber sole.  
• This training will involve being physically active, practicing personal safety techniques, participating in roleplays, and taking a post-test at the conclusion of the course.
• Training will start promptly at 9am, and no participants will be admitted after 9:15am.  To earn certification, you must:
• Be present, both physically and mentally, for the duration of the training;
• Participate in discussions and activities;
• Demonstrate physical competency in personal safety techniques;
• Score at least an 80% on the Nonviolent Crisis Intervention post-test.

 As always, if you need childcare or other work-related accomodations for this training, please contact your supervisor.