Cancellation policy
A cancellation flow is the step-by-step process that a user follows to cancel a service, booking, subscription, or event participation. It typically includes confirmation steps, options to modify or reschedule, and communication of the cancellation outcome.
Here’s a common cancellation flow structure:
1. Initiate Cancellation
- Trigger: The user accesses their account or booking portal and selects the option to cancel (e.g., "Cancel Booking," "Cancel Subscription").
- Prompt: The system asks the user to confirm if they want to proceed with cancellation.
