Managing People

Course Overview:

Packed with fun, hands-on activities, this two-day program will help you with four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program helps you teach key management concepts with a fun practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.

Target Audience:

Business Professionals, People Managers, Line Managers, Supervisors who are looking to enhance their people managing skills.

Learning Objectives:

After completing this course, delegates will be able to:

• Identify the personal qualities and skills of an effective manager/supervisor.

• Recognize the importance of setting clear objectives and instructions to facilitate good performance.

• Understand and implement the principle of MBWA (Management By Walking Around) to check that standards are being maintained through effective performance monitoring.

• Identify methods for monitoring staff’s performance against both quantifiable as well as behavioral objectives.

• Understand the importance of constructive feedback in maintaining performance standards.

• Understand the key concept of situational leadership.

• Identify ways to motivate staff in the workplace.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

Module One: Introduction

• The Four Management Fundamentals

• What’s your job?

• The Perfect Manager – Activity

• The Perfect Employee -- Activity

Module Two: Setting Direction

• The Management Cycle.

• Situational Leadership.

• Goals and Direction Setting.

• SMART goals and making the intangible tangible.

Module Three: Monitoring Performance

• Monitoring performance against quantifiable objectives.

• Monitoring performance against behavioral objectives.

• Management by walking around – MBWA.

• “You get what you inspect” – activity.

Module Four: Keeping Staff Motivated

• What motivates us?

• Maslow’s hierarchy of needs.

• Frederick Herzberg’s motivational model.

• Skill vs Will Matrix.

Module Five: Giving Feedback

• Positive and negative feedback.

• BEF formula for constructive feedback.

• Forum theater interactive role play and case study.

Certification:

Once after the training you receive course completion certificate from Mangates