Course Overview:
With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.
Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.
Target Audience:
Anybody who is interested in learning Manager Management Skills
Learning Objectives:
By the end of this course you will be able to:
Identify, relate to, and put into practice the four characteristics of highly effective managers.
Plan, prioritize and delegate effectively.
Understand how to manage performance in such a way as to get the very best from your people.
Use a range of strategies for managing and developing a highly motivated and effective team.
Recognise the need for change in today’s business reality and be able to manage change.
Engaging and understanding others using a range of techniques.
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
Module One: Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can"t Do)
Create a Shared Vision
The More they Learn, the More Responsibility They Get
Case Study
Module One: Review Questions
Module Two: Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case Study
Module Two: Review Questions
Module Three: Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case Study
Module Three: Review Questions
Module Four: Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case Study
Module Four: Review Questions
Module Five: Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case Study
Module Five: Review Questions
Module Six: When an Employee Complains about their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case Study
Module Six: Review Questions
Module Seven: Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case Study
Module Seven: Review Questions
Module Eight: Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Building Ownership
360 Degree Feedback
Case Study
Module Eight: Review Questions
Module Nine: When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case Study
Module Nine: Review Questions
Module Ten: Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What you Preach
Have an Open Door
Their Success is Your Success
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
