This class will take the participant through the progression of an incident and how data is collected, evaluated and re-constructed in order to create the sequence of events that led up to the occurrence of the incident.
COURSE OBJECTIVES
? To introduce participants to the needed fundamentals of conducting investigations post incident, and provide an understanding to the common accident investigation methods used.
? Provide Basic Incident Investigation Skills - Steps in Investigating Accidents, Interview(s) processes, documenting aspects and recordkeeping.
? Gain knowledge on how and when to report/record incidents - Preparing reports that withstand legal scrutiny
? Understand the importance of “Root Cause Analysis” and how it is done across the board with any branded program.
COURSE TOPICS The course will cover the following topics:
1. Terminology and Incident levels (organization specific)
2. Breakdown of steps to an investigation
3. Roles and responsibilities
4. Investigation process – (data collection, statements, interviews, photos and additional evidence)
5. Interviewing techniques
6. Data and evidence analysis and re-construction
7. Report writing and recording incidents
