This Crisis Management Training is designed for anyone who might have to deal with or be prepared for a crisis within their organisation. This could mean members of the crisis management team or simply managers within the organisation that should have a strong awareness of the process and requirements for dealing with a crisis.
Course Contents:
Limit the risk and manage the damage with these crisis management training course materials.
A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organisation or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
Perhaps you are looking to implement a crisis management process, or you want to upskill your workforce in the process you already have. You may even need to refresh the skills and thinking of the managers within your organisation. Whatever your need, Trainer Bubble provides you with a comprehensive crisis management training course to make your life easy.
Why is running this crisis management training course a good idea?
Well, just imagine if your participants were better able to:
- Identify the crisis vulnerability of your organisation.
- Put measures in place to limit the chance of a crisis occurring.
- Create a clear strategy for dealing with crisis when it happens.
- Improve their understanding of the impact of a crisis and how to mitigate it.
- Communicate with key stakeholders quickly and efficiently, to ensure damage limitation.
- Manage the relationship with customers and the media effectively.
Course Feature:
By the end of this training, you will be able to:
- Plan, anticipate and avoid crisis where possible
- Manage the reputation of your organisation when crisis occurs
- Respond appropriately to crisis
- Address issues of online reputation
- Develop tools that will help support your crisis management plan
Agenda:
- Module 1: Types of Crisis
- Module 2: Stakeholder Identification & Analysis
- Module 3: Crisis Prevention
- Module 4: Crisis Planning
- Module 5: Crisis Strategy Checklist
- Module 6: Crisis Response
- Module 7: Demonstrating Credibility
- Module 8: Dealing with the Media
- Module 9: Internal Communication
- Module 10: Creating a Crisis Message
- Module 11: Crisis Recovery
- Module 12: Online Reputation Management
- Module 13: Crisis Practice – Case Study
As with all Mount Skills Workshops, this training course is interactive and full of relevant activities.
Prerequisites:
None
Course Materials:
Attendees will receive a course manual with presentation slides and reference materials.
Note: If you would need any assistance, let me help you to get registered. Reach us at: info@mountskills.com
