Bring your team and save
1. Groups of three or more receive a 10% discount
2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs
Certification: Course Completion Certificate
Refreshments: Lunch, snacks, and beverages will be provided during the session to keep you energized and focused.
Course Overview:
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.
This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.
Key Takeaways:
By the end of this course, you will be able to:
- Understand the Emotional Intelligence competency framework.
- Evaluate your current level of emotional intelligence.
- Apply techniques to maintain a high level of positivity and energy.
- Recognize how emotions affect thinking, goal-setting, relationships, and decisions.
- Handle high-pressure situations and maintain high standards.
- Cultivate emotional resilience and maturity.
- Take responsibility for emotions and avoid blame or complaints.
- Apply emotional intelligence strategies in the workplace.
Who Should Attend:
This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.
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Why you should choose this course?
This course equips you with practical Emotional Intelligence skills to better understand and manage your emotions, communicate effectively, and build stronger professional and personal relationships. By enhancing self-awareness, resilience, and empathy, it helps you make smarter decisions, handle stress, and create a positive impact at work and in life.
📧 Contact us today to schedule a customized in-house session:
corporate@mangates.com
Agenda:
Module 1: Introduction to Emotional Intelligence
● Self-Management ● Self-Awareness ● Self-Regulation ● Self-Motivation ● Empathy
Module 2: Core EI Skills
● Accurate Emotional Perception ● Using Emotions to Enhance Thought ● Understanding Emotional Signals ● Emotional Management
Module 3: Verbal Communication
● Active Listening ● Effective Questioning ● Communicating with Authenticity
Module 4: Non-Verbal Communication
● Interpreting Body Language ● Emotional Cues in Communication ● The Power of Delivery
Module 5: Social Awareness & Responsibility
● Benefits of EI ● Expressing Emotions Effectively
Module 6: Emotional Regulation Techniques
● Perspective Shifting ● Self-Awareness Tools ● Healthy Compromise
Module 7: Building Emotional Control
● Coping Strategies ● Relaxation Methods ● Integrating Techniques
Module 8: Workplace Applications (Part I)
● Managing Emotions at Work ● Constructive Conflict Resolution ● EI in Professional Interactions
Module 9: Workplace Applications (Part II)
● Optimism vs. Pessimism ● Finding Emotional Balance
Module 10: Making a Lasting Impact
● First Impressions ● Situational Assessment ● Assertiveness with Respect
Module 11: Conclusion & Reflection
● Inspirational Insights ● Summary of Key Learnings ● Personal Action Plans and Feedback
