Course Details
- Instructor-led classroom training
- Duration: 1 Full Day (8 Hours)
- Delivery Options: Attend in Person / Request Virtual Session / In-House Session
- Language: English
- Credits: 8 PDUs/Training Hours
- Certification: Course Completion Certificate
- Refreshments: Enjoy Complimentary Refreshments (Beverages, Lunch, and Snacks are included)
Course Insights
Effective leadership depends on how well leaders understand emotions, communicate with others and respond to disagreement. Workplace conflicts can arise from differences in priorities, communication styles, expectations and perspectives. This course explores emotional intelligence and conflict-management practices that help leaders build stronger working relationships, handle difficult conversations constructively and create a more collaborative team environment.
Learning Objectives
By the end of the course, you will be able to:
- Explain the core principles of emotional intelligence and their importance in leadership.
- Improve self-awareness and recognise personal emotional triggers.
- Apply emotional regulation techniques during challenging workplace situations.
- Demonstrate empathy and active listening in professional interactions.
- Identify common causes and patterns of workplace conflict.
- Use constructive approaches to manage disagreements and difficult conversations.
- Communicate more effectively across different perspectives and working styles.
- Support collaborative, respectful and resilient team environments.
Target Audience
This course is suitable for:
- New and experienced managers
- Team leaders and supervisors
- Department heads and business unit leaders
- Emerging leaders
- HR and People & Culture professionals
- Project and team coordinators
- Professionals who regularly manage workplace relationships or conflict
Want to train your entire team?
Organisations can request an in-house session tailored to their workplace environment, leadership responsibilities, communication challenges and team-development requirements.
Special discounts are available for group bookings. Training is available in major U.S. cities including New York, San Francisco, Seattle, Boston, Chicago, Atlanta, Austin, and more, with flexible dates based on your requirements.
For questions or assistance, please contact info@strivewisdom.com.
© 2026 StriveWisdom. All Rights Reserved.
Course Modules
Module 1: Foundations of Leadership & People Management
- Understand the responsibilities and behaviours associated with effective people management.
- Explore different leadership approaches and their application in workplace situations.
- Recognise the connection between leadership behaviour, team performance and employee engagement.
- Icebreaker
Module 2: Building Effective Workplace Relationships
- Explore the principles of trust, respect and professional relationships.
- Identify behaviours that support collaboration and positive team dynamics.
- Develop approaches for understanding different working styles and individual needs.
- Group Discussion
Module 3: Communication for People Leaders
- Apply clear and purposeful communication when leading individuals and teams.
- Explore active listening, questioning and constructive feedback techniques.
- Manage workplace conversations with clarity, professionalism and empathy.
- Role Play
Module 4: Delegation, Accountability & Performance
- Understand how effective delegation supports productivity and employee development.
- Set clear expectations, responsibilities and measurable outcomes.
- Encourage accountability while providing appropriate guidance and support.
- Simulation
Module 5: Motivation, Engagement & Employee Development
- Explore factors that influence motivation and workplace engagement.
- Identify opportunities to recognise strengths and encourage employee contribution.
- Use coaching, feedback and development conversations to support growth.
- Case Study
Module 6: Managing Conflict & Difficult Workplace Situations
- Recognise common causes and early signs of workplace conflict.
- Apply structured approaches to difficult conversations and disagreements.
- Maintain professionalism while addressing performance and relationship challenges.
- Workshop Exercise
Module 7: Leading High-Performing Teams
- Identify practices that contribute to effective and accountable teams.
- Strengthen collaboration, shared responsibility and continuous improvement.
- Develop practical leadership actions for sustaining team performance.
- Hands On Activity
