Changing Critical Outcomes ... De-Escalation & Non-Escalation (For Field Supervisors and Trainers)
Relatively minor conflict spiraling out of control is at the forefront of today’s law enforcement challenges. Unwanted outcomes are largely matters of poor communication and failure to exercise emotional intelligence. No matter a member’s function or rank, poor communication skills cause self-induced jeopardy on multiple fronts. We've all seen officers who arrive at tense situations and make things better. We've also seen officers who arrive at a situation that is under control and make things worse.
This Training ...
is about making things better and not worse.
It recognizes the criticality in law enforcement work of good human relations and interpersonal communication skills and the need to assure the presence of those skills in law enforcement officers.
To this end, we have developed the I.M.P.A.C.T. Project, which formed the substantive content of this training. It was created by law enforcement professionals all of whom have vast police experience and advanced, highly relevant academic credentials.
The premise and core belief of the I.M.P.A.C.T. Project is that improvement of officer performance in this skill domain will strengthen community relations, increase investigative effectiveness, reduce complaints and lawsuits, and enhance officer and public safety.
This day is about field supervision and training - guiding officers in their personal efforts to know and understand how the involved principles are properly applied to police practices.
- Self awareness
- Emotional intelligence
- Anger and fear management
- Reducing emotional tension
- The scientific principles of interpersonal communication
- Judgment and decision-making
- Core values and public contact professionalism
Seminar Fee
Registration is $195.00 per person. Send three people get another one free. Credit card payments accepted online. If paying by check, make checks payable to Randy Means & Associates and Mail to 1100 Lovering Avenue, Suite 514, Wilmington, DE 19806.
Seminar Hours
Seminar begins at 9:00 AM and concludes at 4:30 PM Eastern Time. Each participant will receive their own link to join online and course materials will be emailed prior to the seminar.
Refund and Substitution Policy
We will gladly apply a registration fee to any of our future seminars or products. Substitutions can be made at any time.
