Course Overview:

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Conflict may emerge between managers and their staff, between team members or departments.

Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.

Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.

It is therefore vital to manage conflict constructively.

As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.

Target Audience:

Anybody who is interested in learning Conflict Management Skills

Learning Objectives:

• Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).

• Role playing to practice techniques and new skills in a safe environment.

• Proven best practices for approaching conflict management.

• Practices for resolving conflict as a third party mediator.

• Scientifically validated frameworks on effective communication in stressful situations.

• Transferring your learning back to your work environment using job aids, templates and other resources.

How Will You Benefit?

• Build trust and credibility with colleagues and team members

• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.

• Gain confidence in holding difficult conversations calmly and assertively.

• Manage difficult situations proactively.

• Increase your effectiveness in managing conflict.

• See growth in your overall performance

Prerequisites:

None

Course Materials:

Attendees will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)

eBook download and activation instructions

Agenda:

1) Science behind workplace conflicts

2) Understanding Human Behavior

3) Different Personality Types

4) Conflict Management Styles

5) Conflict Management Strategies

6) Workplace Conflicts

7) Conflict Resolution Agreements

8) Working with difficult people

9) Relationship and reputation management

Certification:

Once after the training we will provide you with the course completion certificate.