Conflict in the workplace can be one of the biggest drains on leadership’s time as we must actively work to avoid it, mitigate it, or resolve it. C.I.A. explores more than just the resolution of conflict in the workplace. The training also provides ways to proactively identify situations where conflict may occur and realistic activities to help manage conflict between yourself and others when it happens. It also provides techniques for acting in the role of mediator to resolve unhealthy conflict that is unavoidable.
