Communication Skills Course London

Friday, Jul 29, 2016 at 9:30 AM to 4:30 PM GST

Holiday Inn London Bloomsbury, Coram Street, London, Greater London, WC1N 1HT, United Kingdom

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Friday, Jul 29, 2016 at 9:30 AM to 4:30 PM GST

Holiday Inn London Bloomsbury, Coram Street, London, Greater London, WC1N 1HT, United Kingdom.

“Get better business results by understanding the different communication preferences of business people.”

Course overview

This one day course will heighten self-awareness and build an appreciation of the different communication preferences of business people. Building the self-esteem of others, using appropriate spoken and written language and understanding body language and the impact it has on your ability to connect with your audience will dramatically improve the power of your message. This course will include a detailed profile of your communication style and give you an insight into the four main communication strategies used by some of the world’s leading businesses.

Programme Objectives

By attending the Communication Skills training programme you will learn:

  • List the role of a manager
  • Understand natural leadership style
  • Recognise and use the most appropriate leadership style in any situation
  • Lead based on their personal and corporate values
  •  Communicate effectively
  •  Deal with difficult people
  •  Handle complaints
  •  Situational leadership
  •  Values-based leadership
  •  Enhancing self-esteem
  •  Empathy
  •  Gaining involvement
  •  The power of ‘what & why’
  •  Styles of relating to others
  •  Communication
  •  Your individual personality type
  •  How to communicate with the four main customer types
  •  The performance iceberg
  •  The importance of your attitude when delivering key messages
  •  Styles of communication
  •  Questioning and listening skills
  •  Ways of showing empathy
  •  Techniques to handle irate customers
  •  How to be deal with people assertively
  •  How to give feedback constructively.
 

Who should attend?

Anyone involved in business needs to be a professional communicator so it makes sense that we understand the important principles that make for truly effective communication.

  •  Sales Executives
  •  Account Managers
  •  Customer Service Representatives
  •  Call Centre Agents
  •  Helpdesk Operators
  •  Managers
  •  Business Owners
  •  Anyone involved with dealing with customers at the front line.
 

Whether your aim is to influence staff, sell to clients or make dynamic presentations, understanding your own communication profile and appreciating that others like communication in different ways is the key to success.

 

This programme aims to heighten self-awareness and build an appreciation of the different communication preferences of business people. Building the self-esteem of others, using appropriate spoken and written language and understanding body language and the impact it has on your ability to connect with your audience will dramatically improve the power of your message. This programme will include a detailed profile of your communication style and give you an insight into the four main communication strategies used by some of the world’s leading businesses.

Jessica Field

http://www.lammore.com/

Lammore Consulting are an award-winning training company. With offices in London, Harrogate and New York we train across the UK, Europe, the USA, Middle East, Far East and Australasia. We have three core principles that apply to every single training programme and training course we create: INSPIRE We recognise that implementing training is down to the individuals who have been trained, and that changing approaches and behaviour can be challenging. We work hard to truly inspire people with the enthusiasm and passion to change. ENTERTAIN We’ve all experienced ‘death by Powerpoint’ and training courses that simply don’t work because no-one is paying attention. We entertain on our courses – it makes the training material memorable, it makes people keen to learn, and people who are enjoying themselves are far more positive and motivated to change. MAKE A DIFFERENCE Ultimately, all training is about ‘making a difference’ to the people on the training course and the organisation paying for it. Investing in people, like any investment, needs to deliver a return, and however hard it is to measure, it’s essential that your investment in training delivers tangible results.

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