Key Take Away:
This complaint management webinar will include the requirements for defining, documenting, and implementing a customer complaint handling system, including the customer complaints procedure for complaint review, investigation, and corrective action, as well as the ISO-specific implications.
Overview:
This webinar will discuss the best way to document customer feedback management, what constitutes a customer service complaint, and what do with "non-complaint" feedback. Also, contained will be a suggested method on including complaint trending into your firm's CAPA program.
Additionally, the application of risk management to handling customer complaint system will be reviewed, and a specific risk management system explained.
Why Should You Attend:
This webinar contains a streamlined review of the regulations, allowing the clear majority of time to be spent on a detailed focus on critical process requirements for compliance with the regulations.
The speaker will also call from his 30+ years of experience in this area to put forth recommendations for methods of documentation that are straightforward and compliant.
Among these recommendations are contents of complaint records, root cause investigations, and corrective actions.
Equally critical to compliance is communication; this webinar reviews the appropriate types of complaint data to include depending upon your audience and/or the type of meeting – it’s critical to understand what executive management wants to see vs. what your weekly/monthly Compliant Committee needs to see.
This webinar also covers the application of risk management principles to complaint investigation.
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