Aim High Niagara Falls CSSA Conference 2025

Tuesday, May 27, 2025 at 5:00 PM to Thursday, May 29, 2025 at 5:00 PM EDT

Hilton Niagara Falls, Hilton Fallsview Hotel & Suites, 6361 Fallsview Boulevard, Niagara Falls, Ontario, L2G 3V9, Canada

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Tuesday, May 27, 2025 at 5:00 PM to Thursday, May 29, 2025 at 5:00 PM EDT

Hilton Niagara Falls, Hilton Fallsview Hotel & Suites, Niagara Falls, Ontario, L2G 3V9, Canada.

Get ready for an incredible 3-day experience at the CSSA Niagara Conference, where learning meets inspiration in one of Canada's most stunning locations! Dive into thought-provoking presentations, interactive discussions, and roundtable sessions with fellow swim school professionals. Enjoy networking opportunities, delicious refreshments, and plenty of fun along the way!

We can’t wait to see you in beautiful and breathtaking Niagara Falls!

What's included in your ticket price 

  • Expert speakers, interactive workshops, and prime networking opportunities
  • Enjoy delicious food and refreshments throughout the event, with all meals and activities included in your ticket price
  • An unforgettable experience of Niagara Falls

 

Hotel Information 

The event will be taking place at the Hilton Niagara Falls/Fallsview Hotel & Suites

Our room block is officially over, however, rooms may still be available. To make reservations please call 1-866-748-3718, email rrceservations@gcgaming.com, or book directly: BOOKING LINK 

Cancellation policy

All bookings for the 2025 CSSA Niagara event are non-refundable. In the event of cancellation, a subtraction of $50.00 will be made to account for various event expenses based on tickets sold.  Your remaining balance will be held as a credit that can be used towards any paid CSSA events in the future.

 

To change, add or cancel a registration, please email the CSSA office at contact@canadianswimschools.org

Canadian Swim School Alliance

Get ready to soar to new heights at the 2025 CSSA Conference! We're excited to announce that our room block at the Niagara Falls Hilton is now open. Immerse yourself in the breathtaking beauty of Niagara Falls while connecting with industry peers and exploring innovative ideas.

Contact the Organizer

Melissa McGarvey
MC
British Swim School

Meet Your MC: Melissa McGarvey – Making Waves in Aquatics!

Get ready to dive into an unforgettable event with, your dynamic MC! As thefor British Swim School, Melissa doesn’t just make waves—she builds entire currents of change in swim education, training, and safety. Leading a powerhouse team, she ensures swimmers of all ages gain the skills they need to thrive in the water.

A true, Melissa works closely with industry and government leaders to drive key legislation that makes waters safer across Canada and the U.S. Her passion extends beyond her role, serving as a, an, and an active advocate with the CSSA.

Before making a splash at British Swim School, Melissa honed her leadership skills as theat GoodLife Fitness, mastering customer service, child development, and team leadership.

When she’s not shaping the future of aquatics, you can find her in, where she and her husband, James, are lovingly ruled by their two miniature Schnauzers.

So buckle up, because with Melissa at the mic, this conference is guaranteed to be 


About Melissa McGarvey

MC
British Swim School
Anthony Robles
Speaker • Commentator • Nike Athlete
Anthony Robles
3-time wrestling All-American and the 2011 NCAA Division I National Champion Two Time ESPY Award Recipient including, Jimmy V Award for Perseverance Internationally renowned motivational speaker to Fortune 500 companies 2012 Inductee, National Wrestling Hall of Fame ESPN College Wrestling Expert and Analyst since 2012 Pac 12 Network Wrestling analyst since 2015 2013-16 member of the President's Council on Fitness, Sports and Nutrition Member of the Presidential Delegation to the 2014 Sochi Paralympic Games Featured in a 2014 prime time TV special on TBS in Japan and viewed in 15.5M homes Published Author, Unstoppable Nike Athlete 2015 National Wrestling Media Association's Broadcaster of the Year award 2017 Inductee, Arizona Sports Hall of Fame 2018, Guinness World Record Holder for pull-ups in one minute with 62 2020, Guinness World Record Holder for pull-ups in one minute with an 80 lbs pack with 23 2021, Guinness World Record Holder for pull-ups in one minute with an 60 lbs pack with 30 2022, Inductee, ASU’s Sun Devil Athletics Hall of Fame Ben Afflect and Matt Damon Produced a film on Anthony’s life for distribution Q4, 2024
www.anthonyrobles.com

About Anthony Robles

Speaker • Commentator • Nike Athlete
Anthony Robles
Elizabeth Monier-Williams
Career Strategist & Coach
Growclass

Elizabeth Monier-Williams is a marketing and career strategy consultant with over 20 years of experience marketing products, companies and ideas within Toronto’s technology and research sectors. She has built and led interdisciplinary teams to achieve ambitious targets while delivering transformational work. 

Elizabeth is a pioneer in crowdfunding campaigns for research-driven technology. She co-directed the  campaign on Indiegogo, which raised over $150,000 in platform and follow-on donations to fund an innovative medical imaging technology. WaveCheck was also twice named to the Globe and Mail’s Top 10 Canadian crowdfunding campaigns in 2013. She also served as strategy lead for the  on Kickstarter, which raised over $100,000 USD for a wearable technology designed to encourage girls to code. 

She holds a Honours Bachelor of Arts (co-op) from the University of Waterloo, where she was the English Department’s candidate for the Gold Medal. She completed a Master of Arts from the University of Guelph, receiving an Ontario Graduate Scholarship to fund her studies. She is an alumna of  and , and an active member of both communities. 

In Spring 2022, Elizabeth published , her first novel, under the pen name E. M. Williams. The book received a  and was named a #1 Amazon Hot New Release. To learn more about her writing work, visit . 

https://www.growclass.co

About Elizabeth Monier-Williams

Career Strategist & Coach
Growclass
Sam Demma
Best-selling author -Keynote Speaker
Samdemma
Sam Demma is a best-selling author and one of the most in-demand keynote speakers today. He has delivered over 600 performances across Canada, The United States and Kenya. He was invited to deliver two TEDx talks, co-founded PickWaste—an organization that mobilized volunteers to pick up over 3000 bags of litter—and was awarded the prestigious Queens Platinum Jubilee Award for his national contributions. During the pandemic, Sam produced two viral graduation videos for students who missed their ceremonies and launched a partnership with Taco Bell to encourage people to engage in acts of kindness. His work and interviews have been featured in The Globe & Mail, CBC, and CTV. He has been recognized as Top 25 Under 25. Sam’s multimedia platform, The High Performing Educator, has spotlit over 250 educators, and his bestselling debut book, Empty Your Backpack, has been called “a must-read for young dreamers.”. In his spare time, you can find Sam reading books, dancing the bachata, or journeying across the globe with his giant red backpack. For more information, please visit: www.samdemma.com
www.samdemma.com

About Sam Demma

Best-selling author -Keynote Speaker
Samdemma
Mel Rickwood
Owner
Aquatics Down Under Swim School
Mel Rickwood is the owner of Aquatics Down Under Swim School situated in Sydney, Australia which teaches 1700 children a week and employs 33 staff. The Swim School caters from babies to adults and is uniquely situated in a shopping centre. The business is now into its 17th year of operation and has won many awards and accolades for its high level of teaching as well as its program design. With over 36 years in the Swim School Industry, Mel has just finished her term as a Director on the Australian Swim Schools Association Board. She is a committee member on the ASSA Water Safety Group as well as a Participant in the Coutts Family Scholarship ISSA Think Tank that has just recently met in Finland. Along with her Bachelor of Sports Science Degree and Diploma of Education, Mel is also an AUSTSWIM Trainer, training new and upcoming instructors to gain their accreditation. She has presented at many national and international conferences throughout her time in the industry, with the most recent presentations being for the International Swim Schools Association Conference in Dubai and the United States Swim School Association in Las Vegas in 2024.

About Mel Rickwood

Owner
Aquatics Down Under Swim School
Jim McPartlin
Leadership Coach, Executive Trainer, Self-Insight Specialist
All Good People Corp
A renowned coach and consultant with over three decades of leadership experience across the global luxury hotel industry, Jim began his career with the Walt Disney Company in 1985 in its management training program. Over the next four years, he gained valuable experience working in both the Magic Kingdom and Resort Division(s). He earned his first General Manager position at the age of 29. From there, he would spend the next decade with Kimpton Hotels & Restaurants, holding a variety of positions, including General Manager, Area Director of Operations, and Vice President of Human Resources. In each of these roles he focused on exemplary training, communication, and conflict management as a mechanism to enhance the staff and guest experience. Jim spent the next several years of his career with W Hotels Worldwide, The Ian Schrager Company, André Balaz Properties and Loews Hotels in roles ranging from General Manger to Senior Vice President of Operations. In working with a high-profile clientele from the entertainment and financial sectors, he became known for a light touch in recognizing the needs of guests whether through non-verbal communication or a few well-chosen words. As an Executive Trainer at Forbes Travel Guide, Jim was quickly promoted to Vice President, Leadership Development and focused on helping luxury hospitality brands develop their own, unique leadership teams. He has been a certified teacher in the Enneagram for over 25 years and began using this model of personality with teams as a tool to develop emotional intelligence individually and collectively. St. Martin’s Press published Jim’s first book, The Enneagram at Work, in the fall of 2021.
www.allgoodpeoplecorp.com

About Jim McPartlin

Leadership Coach, Executive Trainer, Self-Insight Specialist
All Good People Corp
Dan Riskin
Biologist | Science Journalist | Author | Television Host
Dan Riskin, PhD
A renowned evolutionary biologist, award-winning television presenter, and bestselling author, Dan Riskin has dedicated his career to igniting curiosity in audiences worldwide. Whether he’s inspiring viewers as the co-host of Discovery Canada's flagship science program, Daily Planet; terrifying them as the host of Animal Planet's docu-horror show, Monsters Inside Me; or covering the latest news as CTV's Science and Technology Specialist, Riskin's passion and curiosity have made him an unparalleled source of science inspiration for all. Riskin earned his scientific chops studying how bats move — famously putting vampire bats on a treadmill as part of his research. He earned his PhD from Cornell University, then worked as a scientist at Brown University and Boston University. Not only has he published his research in prestigious scientific journals, but he is also the author of the national bestseller Mother Nature is Trying to Kill You, and of the delightful and educational children's book, Fiona the Fruit Bat. Renowned for his infectious humour and charismatic presence, Riskin has been interviewed about science by Anderson Cooper, Gayle King, Lisa LaFlamme, Don Lemon, Jay Leno, Charlie Rose, Peter Sagal, and many others. Craig Ferguson, who had Riskin as a guest on The Late Late Show eight times, once called him "my favourite scientist.” By stoking a childlike passion, Riskin gives audiences so much more than scientific “wow” facts. His keynotes, like his television shows, help individuals see their own curiosity in a new light, pursue their interests with more vigour, and tap into a deeper sense of inspiration. He will spark your audience's passions, leaving them invigorated to embark on their own journeys of exploration and discovery.
https://noctilio.com/

About Dan Riskin

Biologist | Science Journalist | Author | Television Host
Dan Riskin, PhD

About JMC Distribution- Vorgee

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About 3rd Level Consulting and Swim Consultant

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Sessions on May 27, 2025

04:00 PM

Registration & Check In

04:00 PM - 04:55 PMHilton Fallsview - Floor E - South Tower
05:00 PM

Kick off activity: Hornblower - Maid of the Mist

05:00 PM - 07:15 PM
07:30 PM

Welcome Dinner

07:30 PM - 11:00 PMHiltons Fallsview - Corso

Sponsors

Sessions on May 28, 2025

08:00 AM

Registration & Check In

08:00 AM - 09:00 AMHilton Fallsview - Floor E - South Tower

Breakfast

08:00 AM - 09:00 AM

Sponsors

09:00 AM

Welcome

09:00 AM - 09:15 AMSouth Tower - Floor E - Angel Ballroom
09:15 AM

One small, consistent action away: Unveiling the power of your impact.

09:15 AM - 10:15 AMSouth Tower - Floor E - Angel Ballroom
    Sam Demma
    Best-selling author -Keynote SpeakerSamdemma
    Sam Demma is a best-selling author and one of the most in-demand keynote speakers today. He has delivered over 600 performances across Canada, The United States and Kenya. He was invited to deliver two TEDx talks, co-founded PickWaste—an organization that mobilized volunteers to pick up over 3000 bags of litter—and was awarded the prestigious Queens Platinum Jubilee Award for his national contributions. During the pandemic, Sam produced two viral graduation videos for students who missed their ceremonies and launched a partnership with Taco Bell to encourage people to engage in acts of kindness. His work and interviews have been featured in The Globe & Mail, CBC, and CTV. He has been recognized as Top 25 Under 25. Sam’s multimedia platform, The High Performing Educator, has spotlit over 250 educators, and his bestselling debut book, Empty Your Backpack, has been called “a must-read for young dreamers.”. In his spare time, you can find Sam reading books, dancing the bachata, or journeying across the globe with his giant red backpack. For more information, please visit: www.samdemma.com
    10:15 AM

    Q&A

    10:15 AM - 10:30 AMSouth Tower - Floor E - Angel Ballroom
      Sam Demma
      Best-selling author -Keynote SpeakerSamdemma
      Sam Demma is a best-selling author and one of the most in-demand keynote speakers today. He has delivered over 600 performances across Canada, The United States and Kenya. He was invited to deliver two TEDx talks, co-founded PickWaste—an organization that mobilized volunteers to pick up over 3000 bags of litter—and was awarded the prestigious Queens Platinum Jubilee Award for his national contributions. During the pandemic, Sam produced two viral graduation videos for students who missed their ceremonies and launched a partnership with Taco Bell to encourage people to engage in acts of kindness. His work and interviews have been featured in The Globe & Mail, CBC, and CTV. He has been recognized as Top 25 Under 25. Sam’s multimedia platform, The High Performing Educator, has spotlit over 250 educators, and his bestselling debut book, Empty Your Backpack, has been called “a must-read for young dreamers.”. In his spare time, you can find Sam reading books, dancing the bachata, or journeying across the globe with his giant red backpack. For more information, please visit: www.samdemma.com
      10:30 AM

      Zen Break

      10:30 AM - 11:00 AM

      Sponsors

      11:00 AM

      The whisper effect: How to find your customers in an age of noise

      11:00 AM - 11:45 AMSouth Tower - Floor E - Angel Ballroom
        Elizabeth Monier-Williams
        Career Strategist & CoachGrowclass

        Elizabeth Monier-Williams is a marketing and career strategy consultant with over 20 years of experience marketing products, companies and ideas within Toronto’s technology and research sectors. She has built and led interdisciplinary teams to achieve ambitious targets while delivering transformational work. 

        Elizabeth is a pioneer in crowdfunding campaigns for research-driven technology. She co-directed the  campaign on Indiegogo, which raised over $150,000 in platform and follow-on donations to fund an innovative medical imaging technology. WaveCheck was also twice named to the Globe and Mail’s Top 10 Canadian crowdfunding campaigns in 2013. She also served as strategy lead for the  on Kickstarter, which raised over $100,000 USD for a wearable technology designed to encourage girls to code. 

        She holds a Honours Bachelor of Arts (co-op) from the University of Waterloo, where she was the English Department’s candidate for the Gold Medal. She completed a Master of Arts from the University of Guelph, receiving an Ontario Graduate Scholarship to fund her studies. She is an alumna of  and , and an active member of both communities. 

        In Spring 2022, Elizabeth published , her first novel, under the pen name E. M. Williams. The book received a  and was named a #1 Amazon Hot New Release. To learn more about her writing work, visit . 

        11:45 AM

        Q&A

        11:45 AM - 12:00 PMSouth Tower - Floor E - Angel Ballroom
          Elizabeth Monier-Williams
          Career Strategist & CoachGrowclass

          Elizabeth Monier-Williams is a marketing and career strategy consultant with over 20 years of experience marketing products, companies and ideas within Toronto’s technology and research sectors. She has built and led interdisciplinary teams to achieve ambitious targets while delivering transformational work. 

          Elizabeth is a pioneer in crowdfunding campaigns for research-driven technology. She co-directed the  campaign on Indiegogo, which raised over $150,000 in platform and follow-on donations to fund an innovative medical imaging technology. WaveCheck was also twice named to the Globe and Mail’s Top 10 Canadian crowdfunding campaigns in 2013. She also served as strategy lead for the  on Kickstarter, which raised over $100,000 USD for a wearable technology designed to encourage girls to code. 

          She holds a Honours Bachelor of Arts (co-op) from the University of Waterloo, where she was the English Department’s candidate for the Gold Medal. She completed a Master of Arts from the University of Guelph, receiving an Ontario Graduate Scholarship to fund her studies. She is an alumna of  and , and an active member of both communities. 

          In Spring 2022, Elizabeth published , her first novel, under the pen name E. M. Williams. The book received a  and was named a #1 Amazon Hot New Release. To learn more about her writing work, visit . 

          12:00 PM

          Lunch

          12:00 PM - 01:30 PMBrasa

          Sponsors

          12:30 PM

          AGM

          12:30 PM - 01:15 PMAngel Falls Ballroom
          01:30 PM

          Roundtables

          01:30 PM - 02:30 PMSouth Tower - Floor E - Angel Ballroom
          02:30 PM

          Break

          02:30 PM - 02:45 PM
          02:45 PM

          How to thrive in the brave new world of artificial intelligence?

          02:45 PM - 03:30 PMSouth Tower - Floor E - Angel Ballroom
            Dan Riskin
            Biologist | Science Journalist | Author | Television HostDan Riskin, PhD
            A renowned evolutionary biologist, award-winning television presenter, and bestselling author, Dan Riskin has dedicated his career to igniting curiosity in audiences worldwide. Whether he’s inspiring viewers as the co-host of Discovery Canada's flagship science program, Daily Planet; terrifying them as the host of Animal Planet's docu-horror show, Monsters Inside Me; or covering the latest news as CTV's Science and Technology Specialist, Riskin's passion and curiosity have made him an unparalleled source of science inspiration for all. Riskin earned his scientific chops studying how bats move — famously putting vampire bats on a treadmill as part of his research. He earned his PhD from Cornell University, then worked as a scientist at Brown University and Boston University. Not only has he published his research in prestigious scientific journals, but he is also the author of the national bestseller Mother Nature is Trying to Kill You, and of the delightful and educational children's book, Fiona the Fruit Bat. Renowned for his infectious humour and charismatic presence, Riskin has been interviewed about science by Anderson Cooper, Gayle King, Lisa LaFlamme, Don Lemon, Jay Leno, Charlie Rose, Peter Sagal, and many others. Craig Ferguson, who had Riskin as a guest on The Late Late Show eight times, once called him "my favourite scientist.” By stoking a childlike passion, Riskin gives audiences so much more than scientific “wow” facts. His keynotes, like his television shows, help individuals see their own curiosity in a new light, pursue their interests with more vigour, and tap into a deeper sense of inspiration. He will spark your audience's passions, leaving them invigorated to embark on their own journeys of exploration and discovery.
            03:30 PM

            Q&A

            03:30 PM - 03:45 PMSouth Tower - Floor E - Angel Ballroom
              Dan Riskin
              Biologist | Science Journalist | Author | Television HostDan Riskin, PhD
              A renowned evolutionary biologist, award-winning television presenter, and bestselling author, Dan Riskin has dedicated his career to igniting curiosity in audiences worldwide. Whether he’s inspiring viewers as the co-host of Discovery Canada's flagship science program, Daily Planet; terrifying them as the host of Animal Planet's docu-horror show, Monsters Inside Me; or covering the latest news as CTV's Science and Technology Specialist, Riskin's passion and curiosity have made him an unparalleled source of science inspiration for all. Riskin earned his scientific chops studying how bats move — famously putting vampire bats on a treadmill as part of his research. He earned his PhD from Cornell University, then worked as a scientist at Brown University and Boston University. Not only has he published his research in prestigious scientific journals, but he is also the author of the national bestseller Mother Nature is Trying to Kill You, and of the delightful and educational children's book, Fiona the Fruit Bat. Renowned for his infectious humour and charismatic presence, Riskin has been interviewed about science by Anderson Cooper, Gayle King, Lisa LaFlamme, Don Lemon, Jay Leno, Charlie Rose, Peter Sagal, and many others. Craig Ferguson, who had Riskin as a guest on The Late Late Show eight times, once called him "my favourite scientist.” By stoking a childlike passion, Riskin gives audiences so much more than scientific “wow” facts. His keynotes, like his television shows, help individuals see their own curiosity in a new light, pursue their interests with more vigour, and tap into a deeper sense of inspiration. He will spark your audience's passions, leaving them invigorated to embark on their own journeys of exploration and discovery.
              03:45 PM

              Day Conclusion

              03:45 PM - 04:00 PMSouth Tower - Floor E - Angel Ballroom
              04:00 PM

              Wine & Mingle

              04:00 PM - 05:00 PM
              07:00 PM

              Dinner & Band

              07:00 PM - 12:00 AMHilton Fallsview - Wildflower

              Sponsors

              Sessions on May 29, 2025

              08:00 AM

              Breakfast

              08:00 AM - 09:00 AM

              Registration & Check In

              08:00 AM - 09:00 AM
              09:00 AM

              Welcome

              09:00 AM - 09:15 AMSouth Tower - Floor E - Angel Ballroom
              09:15 AM

              Being unstoppable and overcoming challenges until you succeed

              09:15 AM - 10:15 AMSouth Tower - Floor E - Angel Ballroom
                Anthony Robles
                Speaker • Commentator • Nike AthleteAnthony Robles
                3-time wrestling All-American and the 2011 NCAA Division I National Champion Two Time ESPY Award Recipient including, Jimmy V Award for Perseverance Internationally renowned motivational speaker to Fortune 500 companies 2012 Inductee, National Wrestling Hall of Fame ESPN College Wrestling Expert and Analyst since 2012 Pac 12 Network Wrestling analyst since 2015 2013-16 member of the President's Council on Fitness, Sports and Nutrition Member of the Presidential Delegation to the 2014 Sochi Paralympic Games Featured in a 2014 prime time TV special on TBS in Japan and viewed in 15.5M homes Published Author, Unstoppable Nike Athlete 2015 National Wrestling Media Association's Broadcaster of the Year award 2017 Inductee, Arizona Sports Hall of Fame 2018, Guinness World Record Holder for pull-ups in one minute with 62 2020, Guinness World Record Holder for pull-ups in one minute with an 80 lbs pack with 23 2021, Guinness World Record Holder for pull-ups in one minute with an 60 lbs pack with 30 2022, Inductee, ASU’s Sun Devil Athletics Hall of Fame Ben Afflect and Matt Damon Produced a film on Anthony’s life for distribution Q4, 2024
                10:15 AM

                Q&A

                10:15 AM - 10:30 AM
                  Anthony Robles
                  Speaker • Commentator • Nike AthleteAnthony Robles
                  3-time wrestling All-American and the 2011 NCAA Division I National Champion Two Time ESPY Award Recipient including, Jimmy V Award for Perseverance Internationally renowned motivational speaker to Fortune 500 companies 2012 Inductee, National Wrestling Hall of Fame ESPN College Wrestling Expert and Analyst since 2012 Pac 12 Network Wrestling analyst since 2015 2013-16 member of the President's Council on Fitness, Sports and Nutrition Member of the Presidential Delegation to the 2014 Sochi Paralympic Games Featured in a 2014 prime time TV special on TBS in Japan and viewed in 15.5M homes Published Author, Unstoppable Nike Athlete 2015 National Wrestling Media Association's Broadcaster of the Year award 2017 Inductee, Arizona Sports Hall of Fame 2018, Guinness World Record Holder for pull-ups in one minute with 62 2020, Guinness World Record Holder for pull-ups in one minute with an 80 lbs pack with 23 2021, Guinness World Record Holder for pull-ups in one minute with an 60 lbs pack with 30 2022, Inductee, ASU’s Sun Devil Athletics Hall of Fame Ben Afflect and Matt Damon Produced a film on Anthony’s life for distribution Q4, 2024
                  10:30 AM

                  Zen Break

                  10:30 AM - 11:00 AM

                  Sponsors

                  11:00 AM

                  Leading with emotional intelligence

                  11:00 AM - 11:45 AMSouth Tower - Floor E - Angel Ballroom
                    Jim McPartlin
                    Leadership Coach, Executive Trainer, Self-Insight SpecialistAll Good People Corp
                    A renowned coach and consultant with over three decades of leadership experience across the global luxury hotel industry, Jim began his career with the Walt Disney Company in 1985 in its management training program. Over the next four years, he gained valuable experience working in both the Magic Kingdom and Resort Division(s). He earned his first General Manager position at the age of 29. From there, he would spend the next decade with Kimpton Hotels & Restaurants, holding a variety of positions, including General Manager, Area Director of Operations, and Vice President of Human Resources. In each of these roles he focused on exemplary training, communication, and conflict management as a mechanism to enhance the staff and guest experience. Jim spent the next several years of his career with W Hotels Worldwide, The Ian Schrager Company, André Balaz Properties and Loews Hotels in roles ranging from General Manger to Senior Vice President of Operations. In working with a high-profile clientele from the entertainment and financial sectors, he became known for a light touch in recognizing the needs of guests whether through non-verbal communication or a few well-chosen words. As an Executive Trainer at Forbes Travel Guide, Jim was quickly promoted to Vice President, Leadership Development and focused on helping luxury hospitality brands develop their own, unique leadership teams. He has been a certified teacher in the Enneagram for over 25 years and began using this model of personality with teams as a tool to develop emotional intelligence individually and collectively. St. Martin’s Press published Jim’s first book, The Enneagram at Work, in the fall of 2021.
                    11:45 AM

                    Q&A

                    11:45 AM - 12:00 PMSouth Tower - Floor E - Angel Ballroom
                      Jim McPartlin
                      Leadership Coach, Executive Trainer, Self-Insight SpecialistAll Good People Corp
                      A renowned coach and consultant with over three decades of leadership experience across the global luxury hotel industry, Jim began his career with the Walt Disney Company in 1985 in its management training program. Over the next four years, he gained valuable experience working in both the Magic Kingdom and Resort Division(s). He earned his first General Manager position at the age of 29. From there, he would spend the next decade with Kimpton Hotels & Restaurants, holding a variety of positions, including General Manager, Area Director of Operations, and Vice President of Human Resources. In each of these roles he focused on exemplary training, communication, and conflict management as a mechanism to enhance the staff and guest experience. Jim spent the next several years of his career with W Hotels Worldwide, The Ian Schrager Company, André Balaz Properties and Loews Hotels in roles ranging from General Manger to Senior Vice President of Operations. In working with a high-profile clientele from the entertainment and financial sectors, he became known for a light touch in recognizing the needs of guests whether through non-verbal communication or a few well-chosen words. As an Executive Trainer at Forbes Travel Guide, Jim was quickly promoted to Vice President, Leadership Development and focused on helping luxury hospitality brands develop their own, unique leadership teams. He has been a certified teacher in the Enneagram for over 25 years and began using this model of personality with teams as a tool to develop emotional intelligence individually and collectively. St. Martin’s Press published Jim’s first book, The Enneagram at Work, in the fall of 2021.
                      12:00 PM

                      Lunch

                      12:00 PM - 01:30 PM

                      Sponsors

                      12:15 PM

                      Optional Lunch & Learn with SanEco Tec

                      12:15 PM - 01:15 PM

                      Sponsors

                      01:50 PM

                      Roundtables

                      01:50 PM - 02:30 PMSouth Tower - Floor E - Angel Ballroom
                      02:30 PM

                      Under 3’s, who is it really for?

                      02:30 PM - 03:15 PMSouth Tower - Floor E - Angel Ballroom
                        Mel Rickwood
                        OwnerAquatics Down Under Swim School
                        Mel Rickwood is the owner of Aquatics Down Under Swim School situated in Sydney, Australia which teaches 1700 children a week and employs 33 staff. The Swim School caters from babies to adults and is uniquely situated in a shopping centre. The business is now into its 17th year of operation and has won many awards and accolades for its high level of teaching as well as its program design. With over 36 years in the Swim School Industry, Mel has just finished her term as a Director on the Australian Swim Schools Association Board. She is a committee member on the ASSA Water Safety Group as well as a Participant in the Coutts Family Scholarship ISSA Think Tank that has just recently met in Finland. Along with her Bachelor of Sports Science Degree and Diploma of Education, Mel is also an AUSTSWIM Trainer, training new and upcoming instructors to gain their accreditation. She has presented at many national and international conferences throughout her time in the industry, with the most recent presentations being for the International Swim Schools Association Conference in Dubai and the United States Swim School Association in Las Vegas in 2024.
                        03:15 PM

                        Closing Remarks

                        03:15 PM - 03:30 PMSouth Tower - Floor E - Angel Ballroom
                        04:15 PM

                        Wine Tour Add-On

                        04:15 PM - 12:00 AM