5 Critical Phone Skills

You may have had them at "hello" but then what? Join Speaker Sue for this session that focuses on the five most critical phone skills so you can confidently engage prospects and customers and have them feeling great about advancing the sale with you. You'll leave ready to phone and quickly engage prospects, and ask insight-based questions that make current customers and clients love you. These must-know phone skills will enable you to create positive business relationships that advance and close business.

• Use the phone to prospect
• Use the phone to FOLLOW-UP
• How to ask great questions to more easily advance the sale
• How to leave great voicemails
• How to handle "difficult" callers

Space is limited. Please check your schedule before you RSVP. Please remember your department is charged your participation fee regardless of no-show or cancellation. Please be prepared to send someone in your place in case you are no longer able to attend.