Recently we have been receiving questions from our customers (event organizers) concerned about their event attendees being asked by PayPal to create a PayPal account when they pay online using PayPal. The short answer is – “They do NOT have to”
This post explains, in a Q & A format, the steps you need to take to ensure that your attendees do not get asked to create a PayPal account:
Question: I am selling tickets on Eventzilla. My attendees are not able to purchase tickets using credit/debit card without creating a new PayPal account. Why is this happening and how can I start accepting credit card/ debit card payments to my PayPal account without my attendees being forced to create a new PayPal account?
Answer: It is most likely that you are using a “Personal” PayPal account for selling tickets. PayPal allows only sellers who either have a “Premier” or “Business” PayPal account, to get paid from buyers without PayPal accounts. The following steps describe, how you can easily upgrade to premier or business account.
Step 1: Login to your PayPal account
Step 2: Click on “Profile” link
Step 3: Click on “My settings”
Step 4: Click on “Upgrade my account” link next to account type.
Step 5: You will see a page explaining different features available for premier and business accounts. Click on “upgrade now” button at the bottom
Step 6: Select the type of account based on your requirements. (Premier account – do business under your name) and (Business account – do business under your company or group’s name)
Step 7: You will see a confirmation page.
You are all set to accept credit cards from your event attendees now. (Your attendees will not be required to create a new PayPal account when they make payments using their credit card)
If you have more questions – please send a note to our friendly customer support team at firstname.lastname@example.org and you will hear back shortly.
Thanks & have a great day!
Eventzilla Customer Support Team